HData is growing and seeks their first Technical Support Engineer to support their portfolio of software products. This is a remote position best suited for an IT professional who is proactive, highly organized, curious, and diligent in communicating clearly with the HData team and our clients. If this sounds like you, please read on and consider applying.

Hdata

Hdata delivers a technology platform that makes it easy for anyone in the U.S. energy industry to file, explore, analyze, and leverage regulatory data. With AI and automation, analysts can easily and accurately uncover the decision-making data they need in seconds instead of spending days sifting through thousands of pages of regulatory filings.
HData, a Techstars company based in Birmingham, AL, is open to working with qualified employees fully remotely, regardless of their location within the United States.

What You Will Do

As a Technical Support Engineer at HData, you will work closely with development, operations, and customer service teams to ensure a positive customer experience, troubleshoot complex issues, and help maintain system uptime.

Responsibilities:

Investigate and diagnose incidents related to system performance, network issues, and bugs, escalating them to the development team as needed.
Occasionally communicate with customers, ensuring timely responses, providing updates, and managing expectations.
Work with Customer Support to provide technical assistance and troubleshooting to HData customers
Monitor system health and alerts, leveraging Grafana, Prometheus, Loki, and other observability tooling.
Collaborate with product management by sharing insights from customer interactions to enhance HData products.

Who You Are

You will thrive at HData if you conduct yourself with honesty, integrity, and respect in all your interactions, aligning with our Core Values. You communicate effectively and can handle a fast-paced environment. Feedback and failure are motivators, not blockers and you believe data-driven decisions are the norm.

Qualifications:

Must have strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Must have at least 3 years of experience in a technical support, IT, or similar role
Must have a Bachelor’s degree in information technology, information systems, or other IT-related field, OR equivalent working experience.
Must have strong analytical skills and the ability to troubleshoot complex technical issues.
Must have experience with one or more observability tools such as APMs (Datadog, New Relic, etc), logging (Loki, Elasticsearch, Splunk), metrics (Prometheus, Graphite), and Grafana.
The ability to write scripts using Bash, Python, Node.JS, or similar programming languages is preferred.
A working knowledge of networking is preferred.
A working knowledge of SQL is preferred.
Public cloud certifications in AWS, GCP, or Azure such as AWS Certified SysOps Administrator or Azure Administrator Associate, are a plus.

Benefits

• Medical, Dental & Vision Benefits
• Performance Bonus
• 401k Retirement Plan
• 401k Matching
• Equity Benefit Package
• Remote, Hybrid, & In-Office Friendly
• Flexible PTO
• Relocation Assistance
• Life Insurance
• Assortments of Discounts, Perks, and Deals

HData is committed to promoting equality, inclusion, and diversity. We’re an equal-opportunity employer of the brightest minds we can find — regardless of race, gender, age, religion, sexual orientation, or identity.