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Position: Virtual Records Assistant (Case Analyst) (Full-time)
Salary: 800 to 1,000 USD/month
Working Hours: Monday-Friday: 8:00 AM – 5:00 PM Eastern time
Holidays: PH Holidays

About the Company:

Our client in the US is a company that specializes in independent medical reviews (IMRs). They offer a variety of services, including Independent medical reviews (IMRs), Peer reviews, Record reviews, Medico-legal consulting, and Regulatory compliance. They use a combination of state-licensed physicians and proprietary software to ensure that their reviews are accurate and consistent. They partner with insurers, health plans, TPAs, and state regulatory authorities.

About the role:

The Virtual Records Assistant (Case Analyst) performs administrative assistant duties, including assisting in record obtainment and file maintenance, case assignment, coordination and tracking of referrals and turn-around time, maintenance of case information in internal and external electronic database systems, telephone, and email support, and serves as general communication liaison between the physician panel and clinical staff.

Responsibilities:

Gathering potential leads and meticulously organizing them into detailed spreadsheets and our Customer Relationship Management (CRM) system.
Coordinating the distribution of mass mail merges and faxes, and effectively managing all ensuing correspondence.
Handling the seamless processing of orders within the Shopify platform, and meticulously inputting all pertinent information into our CRM.
Contact (i.e., calling) healthcare professionals, sponsored non-profits and brand affiliates. Good phone skills would be helpful.
Opportunity for assisting in social media and email marketing, and research and writing technical papers related to the health benefits of products.
Coordination of both internal and client portals for all activities surrounding utilization review and peer review assignment, processing, tracking and completion.
General communication liaison between physician reviewer panel and clinical staff.
Perform case assignments based on organization policies and procedures and state regulations/codes
Updates and maintains electronic and paper records, case files, and documents associated with the position in a secure and confidential manner
Advises clinical staff of any conflict of interests identified pertaining to the organization or reviewer.
Administrative duties including phone and email support and coordination of referrals

Requirements:

1-2 years of working experience as a Database VA, Case Analyst, Case Manager or an Outbound Caller or similar roles
Comfortable in speaking to clients over the phone and knows the basic phone etiquette.
Database management (Office 365)
Excellent communication skills
Has strong internet connectivity

Nice to have skills:

Familiarity with the healthcare industry
Ability to write letters and memos effectively and with clarity.
Ability to pull data and create reports

Virtual Records Assistant (Case Analyst) - 9168