Job Title: General Manager (GM)
Location: Nairobi, Kenya
Reports to: Management team

Job Description: General Manager

OKOA is Kenya’s largest network of mechanics, tow trucks, and spares shops geared toward supporting the commercial and logistics sector. We provide roadside assistance and emergency repair services along all major trade routes, cutting fleet downtime, operational admin burden, and cost for fleets across the country.

We are seeking a dynamic and experienced industry professional to oversee the day-to-day operations and client relationship functions. The GM will work closely with the management, operations and finance teams to ensure smooth day-to-day operations, develop strategic initiatives, and foster strong client relationships.

Key Responsibilities:

1. Operational Oversight:
● Manage day-to-day operations, including supervision of the Operations and Network leads.
● Ensure service standards are met and continuously improved across the network.
● Optimize the coordination of mechanics, tow trucks, spare parts shops, and security providers to reduce fleet downtime.

2. Team Leadership:
● Lead and mentor the operations and support teams to achieve operational efficiency and customer satisfaction.
● Oversee performance, provide regular feedback, and ensure team alignment with company goals.

3. Financial Support & Client Relationships:
● Collaborate with the finance team to monitor collections, invoicing, and account receivables.
● Build and maintain strong relationships with key clients to ensure satisfaction and long-term engagement.
● Address client concerns and facilitate solutions that improve service delivery.

4. Strategic Decision-Making:
● Work closely with the CEO and COO to develop and execute strategic plans for growth and operational efficiency.
● Analyze operational data and provide actionable insights for informed decision-making.
● Drive continuous improvement initiatives based on industry best practices and emerging trends.

5. Reporting & Compliance:
● Ensure accurate reporting of operational metrics, including turnaround times, repair success rates, customer fleet performance, and financial health.
● Ensure compliance with all regulatory requirements, including safety and environmental standards.

Qualifications:
● Proven experience in operations management, preferably within the automotive, logistics, or fleet management industries.
● Strong financial acumen with experience in managing collections and client accounts.
● Excellent leadership, communication, and client relationship management skills.
● Ability to think strategically and execute plans effectively.
● Extensive knowledge of the logistics industry across East African markets.

Qualifications:
● Bachelor's degree (preferred).
● 7+ years Experience in a high-growth business environment.
● Proven experience in operations management, customer relationship management, or a similar role.
● Strong data analytics and data architecture experience (preferred)
● Strong interpersonal, communication, and negotiation skills.
● Exceptional problem-solving abilities and attention to detail.
● Computer proficiency, including the use of CRM software.
● Fluent English and Swahili (preferred)

OKOA Rescue is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

General Manager - Okoa Rescue