LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize processing one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Executive Assistant / Virtual Assistant (Customer Service / Data Entry)
Working Hours: 9am-6pm PST schedule (40hrs/week)
Salary Range: up to 1,200 USD depending on experience and assessment of the client
Contract Type: Independent Contract

About the Company/Client:

This client is an expert in sourcing payment processors for both low and high-risk industries. They handle the time-consuming process of finding and vetting the right payment processors, working on behalf of businesses to find the best match. They also offer access to a wide range of suppliers that provide top-tier customer service with competitive rates and fee structures.

About the Role:

We are seeking a motivated and detail-oriented Executive Assistant / Virtual Assistant to join our team. The ideal candidate will be responsible for providing exceptional customer support and accurate data entry. This role involves interacting with clients, addressing inquiries, and managing data systems to ensure smooth business operations.

Key Responsibilities:

Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
Manage emails and act as a personal assistant to the CEO, with email management being a priority due to the CEO’s need for expertise in this area.
Accurately enter, update, and maintain data into company systems and databases.
Address customer concerns and resolve issues effectively, escalating when necessary.
Provide information about products or services, follow up on customer queries, and ensure a high level of customer satisfaction.
Collaborate with other departments to resolve any issues affecting customers.
Maintain and manage customer records, ensuring data integrity and accuracy.
Generate and submit daily, weekly, or monthly reports as needed.
Perform other administrative duties as assigned.

Qualifications:

At least 2 years of experience in customer service or data entry is preferred.
Must be proficient in using Skype, HubSpot, and Dropbox.
Needs to be able to manage multiple emails and perform administrative tasks.
Strong communication skills, both written and verbal.
High level of attention to detail and accuracy in data entry.
Proficiency in using Microsoft Office Suite (Excel, Word) and familiarity with CRM systems.
Ability to handle multiple tasks and work in a fast-paced environment.
Strong problem-solving skills and the ability to manage customer relationships.
Self-motivated with a strong sense of responsibility.

Please note before applying: as part of the process, you will be asked to create a 1-2 minute video introduction. We hope you're comfortable with this before clicking "apply." There's no need to do it now, as our Senior Recruiters will advise you when it's time. Thank you!