GTN Technical Staffing and Consulting is partnering with a client who is responsible for providing outstanding Information Technology services. We are seeking an experienced Epicor Business Systems Analyst with in-depth knowledge of Epicor and its add-ons, as well as a solid understanding of manufacturing business processes. The role focuses on delivering solutions that enhance data acquisition and delivery, while collaborating with the business to optimize outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide end-user support for Epicor and associated business products, including Kinetic 2021, DocStar (ECM), MES, CPC, AFR, and Spreadsheet Server.
Utilize probing questions to accurately assess needs and develop effective actions to meet those requirements.
Develop computer-generated outputs for reporting data as required by the business.
Collaborate with the ERP Manager and business teams to improve data flow and movement across the company.
Coordinate with external partners as needed to deliver effective solutions.
Respond to end-user requests in a courteous and timely manner; communicate any changes affecting end-users to the business.
Conduct research to provide documented answers for inquiries about project or request statuses.
Develop training plans to enhance Epicor knowledge and capabilities among end-users.
Increase proficiency in product information and problem resolution techniques.
Manage updates and upgrades, often performing this work after hours; coordinate with subject matter experts to stay current.
Perform other related duties as assigned.

ESSENTIAL SKILLS AND CHARACTERISTICS

Preferred knowledge of the converting industry and manufacturing processes.
Ability to manage difficult situations; responds promptly, professionally, and proactively to customer needs.
Uses effective communication skills to clarify issues and meets or exceeds customer commitments.
Strong problem-solving skills: identifies and resolves problems in a timely manner, presenting options and escalating as needed.
Preferred experience with Epicor 10/11 and familiarity with Kinetic 2021.
Proficient in SQL, SSRS, Application Studio, DMT, BAQs, and BPM; familiarity with all Epicor modules.
Strong communication skills, including grammar and diction, when interacting via telephone, email, or voicemail.
Capable of working in a fast-paced, constantly changing environment, multitasking as necessary while maintaining professionalism.

QUALITY STANDARDS

Ability to define and distinguish between quality standards, requirements, and specifications to meet the customer's specified requirements.
Ability to read and interpret requirements and appropriately apply them to projects, tasks, or activities.

EDUCATION AND EXPERIENCE

Preferred: Bachelor’s degree or at least 5 years of experience in a Business or Technical Analyst role directly related to Epicor.

This is a Hybrid role in the Greensboro, NC area.