Senior Product Manager / Technical Project Manager
Type of role: full-time, contractor, remote
Hours: All hires must work within an 8-5 EST schedule

ABOUT THE COMPANY
We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.
SUMMARY OF ROLE
We are looking for a motivated team member with a passion for eCommerce who wants to grow with our agency and develop into an industry leader in the space. The Senior Product Manager / Technical Project Manager is a key leader within the product management team, responsible for overseeing complex projects, mentoring team members, and supporting strategic department initiatives. This role will be client-facing and requires a high level of communication skills to manage and nurture client relationships. You will be expected to independently manage high-stakes projects while maintaining strong client relationships. Additionally, the Senior Product Manager / Technical Project Manager will contribute to internal process improvements, develop functional specifications, and ensure that project teams operate efficiently and effectively. C1 English proficiency is required for effective communication with clients and internal teams.
Important Note: While this role does not include direct coding or engineering responsibilities, a firm understanding of technical concepts, particularly in the Shopify ecosystem, is required to effectively manage and communicate with development teams.
TRAITS

Strategic thinker with a visionary approach, able to see the bigger picture while managing the details.
Confident and assertive in decision-making, with the ability to lead high-stakes projects and guide teams through complex challenges.
Resilient and calm under pressure, capable of managing multiple priorities and tight deadlines without compromising quality.
Inspirational mentor and leader, fostering a culture of continuous improvement and excellence within the team.
Highly analytical with a data-driven mindset, using insights to inform decisions and optimize project outcomes.

RESPONSIBILITIES
Project Leadership:

Independently manage and lead multiple complex projects from inception to completion, ensuring that they are delivered on time, within scope, and within budget.
Maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization.
Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope.
Expertly manage project dependencies, critical paths, and workback plans, ensuring that risks are identified, documented, and mitigated.

Client Relations:

Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships.
Identify and lead opportunities to expand client relationships, resulting in additional billable work.
Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations.
Effectively navigate client challenges and maintain a positive client experience throughout the project lifecycle.

Mentorship and Team Development:

Mentor and guide other product managers, providing expertise in project management best practices, tool utilization, and risk management.
Lead project retrospectives, identifying opportunities for improvement and suggesting process changes to enhance team performance.
Actively contribute to the creation of internal templates, documentation, and processes to streamline project management practices.

Technical Expertise:

Demonstrate expert knowledge of Shopify, including content management, data migrations, and integrations with systems like PIM and ERP.
Utilize and coach others on Atlassian tools (Jira, Confluence), time planning tools (Productive), and other common project management software (Gdrive, Smartsheet, Front, Notion).
Stay current with industry trends and best practices, applying this knowledge to improve project outcomes and client satisfaction.
Note: While direct coding is not part of this role, a firm understanding of technical concepts is necessary to effectively communicate with development teams and ensure alignment on technical requirements.

QUALIFICATIONS

Bachelor’s degree in a relevant field or equivalent experience.
Extensive experience in product management, particularly in ecommerce or digital product environments.
Expert understanding of Shopify, including admin management, data migrations, and integrations.
Exceptional written and verbal communication skills in English, with the ability to manage challenging client interactions independently.
Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight.
Receptive to feedback and committed to continuous improvement, both personally and within the team.
Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction.
C1 English proficiency required.
Nice to have: Project Management certifications (e.g., PMP, Scrum Master) and/or previous agency experience.

CREDENTIALS & EXPERIENCE

Strong understanding of Liquid, Javascript, React, Tailwind CSS, GraphQL, REST, Git
Experience working with JIRA/Confluence or other tickets management systems.
2-3 years of experience working in eCommerce.
Strong organizational and problem-solving skills.
Proficient in writing software documentation.
Strong understanding of the lifecycle and methodologies of software development.
Ability to work well in a team environment.
Ability to clearly articulate complicated systems to other team members and generate buy-in.
Manages own work on a weekly basis.
Consistently delivers high-quality material on time.
Demonstrates above-average productivity.

Product Manager / Technical Project Manager (Latam/PH) - 28337087804