Responsibilities:
CR creation:

Creation of Change request, gather information from multiple sources
Follow up with user for the missing information
Validate the CR before submission
Follow up with various stakeholder for the approval of the change request
Perform CR amendments based on the user request
Close the CR

Patching

Perform UAT and production patching
Follow the SOP for the patching
Do pre-preparation for the patching
Follow up the change request and patch the server and components which are only listed in the change
Get user confirmation before proceeding to next step
Any issues or error report to the technical team
Follow up with user on the verification and testing signoff

Shift:

Its 24/7 shift work including weekends
Patching should be performed in the patching room at office

Ideal Candidate should have 1-2 years of expereince as L1/L2 Desktop support services.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

L1, L2 Support Desktop Engineer