System Admin (Remote)

Summary

The Laboratory maintains a significant population of Microsoft Windows and macOS end-point systems. These enterprise systems are managed by the Lab’s Information Services Department (ISD) which oversee all aspects of the system lifecycle including new system image creation and delivery, systems management including OS patching, third party application patching, security and systems agent management, and advanced troubleshooting. The team is in need of a senior application packager for Windows and Macintosh systems to create, deploy and manage software and application updates to Laboratory systems.

The ability to utilize software delivery platforms such as BigFix HCL and JAMF to create and deploy software applications and updates is required for this position. Ability to create and report on metrics relative to package distribution is important.

This position will report to the Lab’s End-Point Engineering Team as part of ISD. The goals of this position will be the successful deployment of software update and security controls as needed.

The successful candidate will be expected to work across other IT teams to address operational, project and compliance tasks as necessary. In addition to technical skills necessary for completing the work this position will require strong organizational, project management and communication skills to help implement and manage change. An understanding of security controls based on NIST 800-171 will be important and previous experience in working in a security compliance environment is a plus.

The current platform configuration requires significant knowledge of Windows 11, systems management platforms, including HCL BigFix and Microsoft ECM, JAMF and scripting technologies including Microsoft PowerShell, Python, Batch, and VBScript. In addition, the position will demand senior-level experience with troubleshooting and vulnerability remediation including the creation of scriptable solutions.

Responsibilities:

•Build, test, and deploy software update packages to the Laboratory’s Microsoft Windows and Apple Macintosh enterprise platform
•Apply customizations to deployed applications to enable settings for it to comply with Laboratory security stance
•Ensure solutions meet Laboratory security and compliance requirements requiring knowledge / experience with security standards including NIST-800-171
•Outstanding communication skills including written, verbal with focus on ability to synthesize technical content for delivery to non-technical staff / executives
•Perform troubleshooting of application install/update issues
•Demonstrate fundamentals of emotional intelligence including empathy, active listening, accountability and building professional networks across different functional teams
•Create system administration efficiencies including automating / scripting tasks, vulnerability and patch management as appropriate
•Create metrics on package creation, distribution as necessary
•Participate in system administration where applicable and provide tier 3 support for incident and solution management
•Embrace creative thinking and technical change as part of researching planned changes to Lab identity environment and work to introduce new updates and features while maintaining the Lab’s security best practices and data protections
•An ability to work autonomously with appropriate guidance and report on progress at regular intervals
•Critical thinking and analytical approach towards problem solving and ability to triage issues to ensure a timely return-to-service for customers
•Understanding of project management fundamentals and experience working as part of a team within projects

Must Have:

•Strong knowledge of Windows OS
•Windows 11, 2-3 years of experience
•Knowledge of key scripting technologies include PowerShell, Batch, and Python
•Knowledge of project management and ITSM fundamentals
•Bash
•PowerShell
•Excellent verbal and written communication skills
•Strong interpersonal skills, organizational and time management skills
•Bachelor's Degree in Computer Science or applicable field, or five years of equivalent relevant work experience

Nice to Have:

•Windows 11
•Experience with Apple iOS platforms is a plus
•BigFix HCL
•JAMF
•MacOS
•Experience with security compliance and best practices especially centered around NIST 800-171 / 800-53

Education & Experience: Bachelor's with 5+ Years of relevant work experience.
Work Authorization: U.S. Citizenship is required due to the nature of the work.
Location: 100% remote (supporting EST hours)

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

System Admin (Windows & Mac)