Chief Operations Officer (COO)

Key Responsibilities

● Leadership & Kindred Culture Ambassador

Contribute to and execute strategic plans with agility, ensuring cross-functional alignment and fostering a cohesive organizational vision.
Align directives with top leadership (Founder & C-Suite) for consistency in communication and team direction.
Build and mentor a high-performing operations team (Central Ops, Clinic Ops, Expansion). As a people leader, demonstrating empathy, accountability, and clear communication are integral to Kindred’s Culture Code.
Approach challenges proactively, sharing insights and fostering a supportive environment for open problem-solving and continuous improvement.

● Clinic Expansion

Provide strategic insights and actionable recommendations to ensure the long-term viability and success of each clinic expansion, supporting Kindred’s broader growth strategy.
Present comprehensive feasibility studies and market analyses for each clinic expansion project, demonstrating how they align with Kindred’s organizational goals and financial targets.
Develop and scale a network of physical clinics – from planning stage, pre-construction, construction phase to launch.
Review clinic expansion project plans, architectural and engineering designs, offering insights on quality and cost implications. Provide both actionable recommendations and lead negotiations to balance quality and cost.
Ensure clinic expansion projects are completed on time, within budget, and meet quality standards. Flag potential CAPEX-related issues (spend vs budget) to prevent budget overruns and project delays.
Act as the primary liaison with contractors and suppliers, maintaining strong working relationships essential for project success.

● Operational Development

CENTRAL OPERATIONS. Oversee and streamline Kindred’s operational processes, enhancing efficiency and alignment with strategic objectives. Implement and refine systems and seamless workflows that drive productivity and support our organizational goals.
CLINIC ONBOARDING. Ensure all newly launched Kindred clinics operate efficiently and effectively, aligning with the company’s standards for patient care and service
CLINIC OPERATIONS. Set up Kindred clinics and its clinical staff for success to enhance client experience and clinical staff efficiency, in close collaboration with the Medical Affairs department.
COMPLIANCE. Ensure all of Kindred’s operations (central operations and clinic-level operations) adhere to regulatory guidelines (e.g. DOH, FDA, SEC, DPO, etc), as well as internal company policies/internal SLAs. Implement quality control measures to maintain high standards of care.

● Financial Oversight

Collaborate with the CEO, CFO, and Finance team to develop and manage the operational budget (OPEX) and investment in expansion (CAPEX).
Drive cost-reduction initiatives while maintaining service quality, emphasizing resourcefulness and efficiency in scaling operations without defaulting to headcount increases.

● Innovation & Risk Assessment

Stay abreast of emerging trends in women’s healthcare technology. Identify opportunities for Kindred to innovate in the women’s healthcare space and quantify the size of the opportunity to validate new initiatives.
Evaluate risks across various dimensions, including financial, operational, and regulatory, providing strategies to mitigate potential barriers to success.
Provide data-driven insights and structured action plans for new initiatives, ensuring a solid foundation for their early stages.

Must-Haves

Bachelor’s degree in Business Administration, Operations Management, Healthcare Facility Management, Finance, Economics, or related field. Master’s degree preferred.
Proven track record of scaling operations in a fast-growing company, with a metrics-driven approach to decision-making.
Strong background in project management, compliance standards and physical expansion initiatives.
Proactive approach to expansion and innovation, a strong understanding of market metrics, and a keen eye for feasibility and risk.
Exceptional analytical skills, with a focus on metrics-driven decision-making.
Exceptional communication and leadership skills, with the ability to inspire and motivate a team.
Passionate about women’s health and committed to advancing healthcare delivery through innovation and empathy.