Inside Sales & Customer Success Coordinator

Overview

Our client is looking for an Inside Sales & Customer Success Coordinator to support operations, manage customer support, and oversee e-commerce and marketing activities. The ideal candidate will play a key role in driving sales, managing order workflows, and ensuring exceptional service for retail and direct-to-consumer customers. This remote position involves managing inventory, processing orders, and coordinating with the marketing team to increase brand visibility.

Challenges you would face

Engage with new and existing retail partners to drive sales through upselling and cross-selling
Manage inventory and order processing using Cin7 and Shopify, coordinating with the warehouse team
Update and optimize the company’s Shopify website for better user experience and accurate inventory display
Create digital assets for social media and email campaigns, and execute social media strategies
Provide in-store merchandising support for retail partners to optimize product displays
Respond to customer inquiries and ensure high customer satisfaction

The ideal candidate

Proven experience in inside sales, e-commerce, and inventory/order management
Proficiency in Shopify and Cin7 or similar inventory management systems
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to manage multiple projects in a fast-paced environment

Plus

Experience with social media marketing and digital asset creation
Customer service-oriented with a passion for supporting partners' success

Inside Sales and Customer Success Coordinator