As a IT Specialist employee, you’ll be monitoring and maintaining the computer systems and networks within an organization in a technical support role.

Duties and responsibilities

IT Specialist usually perform many of the following tasks:

Proficient in Office 365 Admin Center and Microsoft technologies, including Windows 11, Microsoft 365 Apps, and MS Teams.
Experienced in upgrading systems (Cortex, Qualys, etc.) and managing BioTime and Suprema access control systems.
Handle onboarding and offboarding of users by preparing devices, installing applications, and managing IT assets.
Administer SCCM for image creation, application deployment, and user support for 120+ staff at HQ and branches, resolving hardware and software issues.
Configure SIP phones and coordinate with cloud telephony providers for user management.
Perform mailbox and OneDrive backups using Veritas SaaS utility, manage printers, and maintain general knowledge of Active Directory and Azure AD.
Manage daily ticket queues, troubleshoot system issues, and document technical processes, ensuring follow-up on client IT system functionality.
Report security issues and support events like Youth City 2030.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field

· +7 years experience.

Have Technical skills

Skills requirements

Attention to Detail and Organization: Strong analytical abilities, excellent time management, and multitasking skills to thrive in fast-paced environments.
Communication and Collaboration: Effective communicator with experience working along side solution partners and systems integrators, coordinating with clients and suppliers for IT requirements.
Technical Proficiency: Proficient in Microsoft Windows and Office, with a solid understanding of current technology trends and systems monitoring. Over 10 years of experience in support desk roles for both Microsoft and non-Microsoft environments.
IT Support and Problem-Solving: Capable of resolving IT infrastructure and network issues, with rapid problem-solving skills and critical thinking.
Project Management: Active participation in IT projects, taking accountability for departmental services, and providing technical support, documentation, and feedback.

IT Specialist - Support