Account Management

Develop and maintain a deep understanding of assigned client accounts.
Regularly engage with clients to strengthen relationships, ensuring satisfaction and retention.

Customer Support

Act as the primary point of contact for clients.
Address issues, inquiries, and requests promptly while collaborating with internal teams for resolutions.

Upselling and Cross-Selling

Identify opportunities to expand the scope of products/services offered to existing clients.
Present value propositions for upselling or cross-selling, aligning solutions with client needs.

Account Growth Strategies

Renewals and Contract Negotiations

Reporting and Analysis

Market and Competitor Research

Stay updated on industry trends, market developments, and competitor activities.
Leverage this knowledge to provide clients with relevant insights and position offerings effectively.

Enterprise Customer Relationship Management

Account Growth Opportunities with Existing Customers

Essential Requirements

Proven experience as an Account Manager (minimum 5 years) or in a similar sales role.
Strong interpersonal and communication skills.
Results-driven and goal-oriented.
Analytical mindset.
Familiarity with CRM software (e.g., HubSpot, Salesforce) and sales tools.
Industry knowledge in supply chain, e-commerce, or logistics.
Excellent negotiation and presentation skills.
SaaS B2B key account management and sales experience preferred.
Experience in e-commerce or supply chain is desirable.
Ability to work with teams across different geographies.

Personal Attributes

Key Account Manager - Malaysia