Implementation Engineer

Overview

Our client is seeking a skilled Implementation Engineer to play a critical role in the delivery of high-quality solutions for healthcare scheduling systems. This position involves collaborating with cross-functional teams to develop and implement custom components, troubleshoot technical issues, and optimize client onboarding experiences. The ideal candidate is technically proficient, solution-oriented, and eager to contribute to transforming healthcare through innovation.

Challenges you would face

Collaborate with Implementation Project Leads to develop and implement final setup components, including custom engines and rules
Analyze root causes of problems and resolve them efficiently with system modifications
Conduct thorough testing to ensure engine functionality meets quality standards
Build and implement custom rules tailored to specific customer requirements
Troubleshoot and resolve technical issues during software implementation
Monitor key performance indicators to ensure outputs align with customer and company expectations
Deliver product demos at various stages of the customer journey
Document technical processes, configurations, and client-specific customizations

The ideal candidate

Bachelor’s degree in Engineering, Computer Science, or related field, or equivalent experience in software development
Strong understanding of software development and implementation processes
Experience in the healthcare industry or familiarity with healthcare terminology
Proficiency in troubleshooting, problem-solving, and applying constraint satisfaction thinking
Excellent communication skills for conveying technical concepts effectively
Demonstrated ability to work collaboratively in a team environment

Plus

Experience with project management tools and methodologies
Familiarity with quality assurance processes in software implementation
Passion for transforming healthcare systems and improving outcomes

Technical Implementation