Job Title: Business Analyst (Salesforce)
Location: Singapore
Position Type: Contract

Responsibilities
As a Business Analyst, you will work in collaboration with a government agency, contributing as a key member of the project team, comprising the Product/Project Manager, Solution Architect, and Technical Services Consultant.
In this role, you will:

Elicit business needs and analyze business problems to define and deploy digital solutions for citizens, businesses, and public officers.
Collaborate with outsourced, co-sourced, or insourced development teams to ensure delivery of well-defined digital solutions.
Provide advice to stakeholders on best practices in using digital technologies.
Work closely with stakeholders to facilitate the deployment of digital solutions.

Key Tasks Include:

Partner with business teams to identify and analyze citizen/business needs using human-centric, visual methods like service journeys, and develop business cases.
Collaborate with project teams to develop user stories, technical/functional specifications, and acceptance criteria.
Evaluate and recommend suitable technologies while aligning with strategic directions, such as cloud-based solutions, modernization of legacy systems, and the SG Tech Stack.
Identify and adopt appropriate development methodologies (e.g., Agile or Waterfall) in various development environments.
Plan, review, and conduct testing and data conversion to meet specifications.
Drive product/system readiness for smooth deployment, adoption, and operations.
Analyze and address technical problems during the Operations & Maintenance phase.
Assess and manage the impact of requested changes while proposing continuous improvements.

Experience and Skills Needed

A degree or diploma in Computer Science, Information Systems, IT, or related fields.
Participation in at least one full software/product development cycle, preferably using Agile methodologies.
Proven experience in IT business analysis, application solutioning, design, and testing.
Strong understanding of customer/user experience, design thinking, service journey mapping, and digital product lifecycle management.
Excellent analytical, conceptualization, and problem-solving skills.
Exceptional communication skills, both written and verbal, with the ability to influence stakeholders.

Preferred Qualifications

Knowledge of cloud-based technology, enterprise architecture, and modernizing legacy systems.
Familiarity with the SG Tech Stack or equivalent technologies.
Experience in collaborative environments with co-sourced or outsourced teams.

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Business Analyst Salesforce