About our Client:
Our client is an independently franchised pest control company, seeking to fill the
role of Account Management Officer. This role will be vital in managing and providing administrative and
sales support, as well as maintaining the client relationships.

About the Role:
As the remote Account Management Officer your focus is on administrative and sales
customer follow-Up. You will be responsible for ensuring that every client receives personalized follow-up,
addressing any issues they may have, and providing administrative support that enhances the efficiency
and effectiveness of operations. This role requires a self-motivated individual who thrives in a remote
work environment and excels in client interaction.

Key Responsibilities:

Client Follow-Up and Relationship Management
Reach out to clients post-service to ensure they are satisfied, as well as handle any concerns or complaints.
Maintain regular communication with customers, utilizing CRM tools to track follow-up activities and ensure no client is overlooked.
Administrative Support and Coordination
Manage scheduling and coordinate appointments between clients and service technicians.
Maintain accurate and up-to-date client records, ensuring all relevant information is logged and accessible for the team.
Assist in the preparation of documents, reports, and other correspondence, ensuring all communications are clear, professional, and reflective of the brand.
Work closely with the operations team to ensure all service requests and client follow-ups are handled seamlessly.
Phone Communication and Client Interaction
Handle all inbound and outbound calls, ensuring all customers are provided with details about the services, process and answer any questions they may have.
Reporting and Documentation
Assist in the preparation of invoices and ensure timely follow-up on payments.
Maintain organized documentation of all client interactions, follow-ups, and administrative activities.

Qualifications:

Minimum of 3-5 years of experience in a similar client relationship coordination or account management role.
Outstanding verbal and written communication skills, with the ability to interact effectively and professionally with clients over the phone and via email.
Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail and ensuring deadlines are met.
Strong time management skills with the ability to prioritize tasks in a dynamic, remote work environment.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with CRM software. Experience with cloud-based project management tools is a plus.
Strong problem-solving skills, with the capacity to address client issues promptly and effectively, ensuring a positive outcome for both the client and the company.

What You Can Expect:

Enjoy the flexibility of working from home while being part of a supportive and collaborative team.
Ongoing training and development opportunities to help you grow within your role and the company.
A competitive salary commensurate with experience, along with performance-based bonuses.
Join a team that values collaboration, mutual respect, and a shared commitment to excellence. We believe in fostering a positive work environment where every team member can thrive.

Salary Expectation: $800/month

Remote Administrative Assistant & Customer Follow-Up