LOOKING FOR CANDIDATES WITHIN SOUTH AFRICA REGION

We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Please note that only resumes submitted in English will be considered for review. Fully remote role, Only for South Africa Candidates.

Position   : Sales Support Representative (NFT Blockchain Marketplace)

Work Hours   : Monday to Friday, 8-5pm
Timezone   : EST
Holidays   : to be determined
Pay Range   : USD 1,000 - 2,000/per month (The final offer is at the client's discretion and will be based on the candidate's skills and years of experience.)
Client Interview Process   : 1 interview

Company Overview:
NFT Blockchain Marketplace

Duties and Responsibilities:

1. Understanding of NFTs and Blockchain

Basic knowledge of NFTs: A solid understanding of how NFTs (Non-Fungible Tokens) work, including blockchain technology, minting, smart contracts (e.g., ERC-721, ERC-1155), and how NFTs are bought and sold.
Understanding NFT marketplaces: Familiarity with how NFT marketplaces operate (listing, bidding, auctioning, royalties, etc.), the types of NFTs available (digital art, collectibles, music, etc.), and platforms like OpenSea, Rarible, and Foundation.

2. Sales Support & Customer Service

Customer engagement: Ability to provide timely, effective support to both clients and sales teams. This includes answering questions, solving issues, and providing guidance on the marketplace’s features and processes.
Documentation & proposals: Assisting in the creation of proposals, sales presentations, and contracts, ensuring that all information is up-to-date and aligned with the company's goals.
Order processing and follow-ups: Supporting sales in processing orders, confirming payments, and ensuring the smooth completion of transactions. Following up with clients to ensure satisfaction and encouraging repeat business.

3. Communication & Interpersonal Skills

Effective communication: Clear communication skills to relay information about the NFT marketplace, blockchain, and technical processes to non-technical clients or team members.
Client relationship management: Building strong relationships with existing clients and understanding their needs, providing solutions, and handling any escalated issues that may arise.
Multilingual communication (optional): In global marketplaces, the ability to communicate with clients from different regions, in various languages, may be a plus.

4. Technical Understanding of the Marketplace Infrastructure

Product knowledge: Understanding the technical aspects of the NFT platform, including how to navigate the backend, how listings and smart contracts function, and the basic operations of the blockchain.
Troubleshooting: Ability to assist clients with common issues like wallet integration, failed transactions, and understanding gas fees or network congestion.

5. CRM and Sales Tools Proficiency

CRM software: Familiarity with Customer Relationship Management (CRM) systems like Salesforce, HubSpot, or similar tools to manage client information, track leads, and communicate effectively.
Data entry & reporting: Ability to enter and maintain accurate client data, track sales progress, and generate reports for the sales team or managers to monitor performance.

6. Marketing and Product Knowledge

Product promotions: Knowledge of the company’s NFT platform offerings to assist in promotional campaigns and highlight key features of the marketplace to clients.
Market research: Being able to understand current NFT trends and the competitive landscape in order to provide valuable insights to both clients and the sales team.

7. Organizational & Time Management Skills

Task prioritization: Ability to handle multiple tasks simultaneously, whether it’s answering client queries, assisting the sales team, or managing administrative tasks related to client transactions.
Project coordination: Coordinating the efforts between the sales, technical, and customer service teams to ensure smooth execution of deals and customer satisfaction.

8. Problem-Solving Skills

Client issue resolution: Ability to identify and resolve issues quickly and efficiently, especially with transactions or user issues related to NFTs.
Escalation management: Knowing when and how to escalate issues to the appropriate department, whether it's technical support, legal, or senior sales staff.

9. Familiarity with NFT & Crypto Wallets

Wallet integration support: Understanding how NFT transactions work within digital wallets (e.g., MetaMask, Coinbase Wallet, etc.), including wallet connectivity and troubleshooting common issues clients face.
Cryptocurrency basics: Knowledge of how crypto payments work, including understanding gas fees, crypto wallets, and cryptocurrency exchange processes.

10. Experience in Digital Sales

E-commerce or digital sales experience: Previous experience in sales support or customer service in digital or e-commerce environments, ideally related to tech, digital assets, or marketplaces.
Sales tracking & follow-up: Helping the sales team with lead nurturing, handling inbound inquiries, and following up with potential clients to convert leads into sales.

11. Adaptability & Learning Agility

Continuous learning: NFTs and blockchain technologies evolve quickly, so a Sales Support Representative must be able to stay updated with the latest trends and platform features.
Flexibility: Adapting to different client needs and adjusting support strategies to suit the dynamic nature of the NFT and blockchain ecosystem.

12. Legal & Compliance Awareness

Basic understanding of regulations: Being aware of NFT-related legal issues, such as copyright, intellectual property, and token ownership, as well as regulatory concerns like KYC (Know Your Customer) and AML (Anti-Money Laundering) in crypto.

Key Responsibilities

Manage inbound/outbound sales process for NFT marketplace infrastructure
Handle customer onboarding and API key requests
Monitor customer usage and send monthly updates/bills
Upsell existing customers based on their usage and needs
Potential for outbound sales, though not a primary focus initially

Candidate Profile

Software sales experience preferred
Technical understanding of API infrastructure (not necessarily deep technical skills)
Strong customer-facing and account management abilities
Process-oriented for usage tracking and billing
Ideal location: South Africa (language skills, timezone advantage)

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* Please note that only resumes submitted in English will be considered for review. Fully remote role, Only for South Africa.
* We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

* For this role, please record a video introduction using Loom and answer the following questions:
1. Tell us a bit about yourself.
2. Describe your relevant experience for this position.
3. Discuss the tools and software you're proficient with.

The video should be 1-2 minutes long.

[SA] Sales Support Representative (NFT Marketplace)