Software Support Engineer

On behalf of a client, a well-established company in Nicosia – experts in payment systems, we are currently seeking to recruit a dynamic individual to fulfil the role of Software Support Engineer to be part of its Digital, Information & Technology Department based in Nicosia.

Objective
Software Support Engineer will play a crucial role in providing technical assistance and support to the customers and internal teams. Candidate will be responsible for resolving technical issues related to the e-commerce platform, ensuring smooth operations, and delivering top-notch customer support. Additionally, candidate will actively contribute to software improvement initiatives, identifying areas for enhancement and working closely with the development team and the software vendors to implement solutions that enhance platform performance and user experience.

Position’s Duties and Responsibilities
•   Provide technical support for payment applications, ensuring maximum uptime and resolving issues in a timely manner.
•   Identify, troubleshoot, and resolve system issues related to payment applications, collaborating with cross-functional teams as needed.
•   Monitor application performance and system logs to detect anomalies, proactively address potential issues, and ensure system integrity.
•   Collaborate with development teams to support integration projects, ensuring compatibility with third-party systems and payment schemes (Visa, Mastercard, etc.).
•   Work closely with software vendors to implement new solutions or changes that enhance platform performance and user experience.
•   Assist in the testing, deployment, and rollout of new features, updates, and patches to the payment applications.
•   Maintain accurate and comprehensive documentation of system configurations, procedures, and troubleshooting guides.
•   Ensure all activities adhere to security and compliance standards, particularly those set by payment schemes and regulatory bodies (e.g., PSD2, PCI DSS).
•   Provide guidance and training to internal users on application functionality and best practices.

Position’s Requirements
•   Bachelor’s Degree or equivalent in Computer Science or any other related field.
•   At least 1 year of experience in software support position or a related role will be considered an advantage.
•   Knowledge of Web services, API integrations and authentication services
•   Basic Knowledge of Linux and Microsoft operating systems
•   Basic knowledge of SQL, PL/SQL and database systems
•   Strong troubleshooting and problem-solving skills with the ability to analyze and resolve complex technical issues.
•   Strong professional speaking and writing skills in both Greek and English.
•   Team player with excellent interpersonal skills.
•   Strong analytical and problem-solving skills and be able to effectively multitask in a fast-paced environment.

Employer’s Detail
Benefits: ATA, Provident fund, Medical Insurance
Working Hours: 7:30-15:30

​​ Software Support Engineer, Nicosia – SSE/01/25

Software Support Engineer, Nicosia – SSE/01/25