Roots by GA offers an unparalleled opportunity to be at the forefront of health and technology innovation. Here, you'll contribute to revolutionary, personalized hair growth solutions powered by DNA analysis. This role is your chance to make a real impact, drive growth, and be part of a dynamic team dedicated to changing lives. Join us in leading the charge toward a future where hair loss is a thing of the past.

Roots by GA

Roots by GA is leading the way in personalized hair growth solutions through cutting-edge DNA analysis. By merging an at-home genetic test with an in-depth lifestyle questionnaire, we craft custom treatments that stop hair loss and stimulate growth. Our clinically-backed formulations are specifically tailored to individual needs, setting us apart from generic options. As a trailblazer at the intersection of health and technology, we’re dedicated to delivering effective solutions and constantly improving our product-market fit.

What You Will Do

As the Director of Growth, you'll be at the heart of our brand's growth and success. You'll manage our eCommerce platform, ensuring it runs flawlessly, while working hand-in-hand with our tech and marketing teams. Your strategic insights will fuel our customer acquisition and retention, elevate user experience, and refine our product offerings. You’ll play a pivotal role in analyzing performance and reporting, shaping critical business decisions that drive sales and boost customer satisfaction.

Responsibilities:

Oversee the eCommerce platform and ensure it functions smoothly.
Collaborate with developers to implement new features, integrations, and updates to improve the customer experience to drive sales
Ensure a seamless and user-friendly experience across the website, mobile, and other platforms.
Collaborate with UX/UI designers to improve site layout, product pages, and checkout processes.
Conduct A/B testing and gather user feedback to optimize the customer journey.
Help set pricing strategies that balance customer value with profitability.
Analyze sales data to optimize pricing and promotions.
Monitor product margins and make adjustments to pricing or sourcing when needed.
Track and analyze key performance metrics (conversion rates, revenue, customer acquisition cost, etc.).
Use tools like Google Analytics, BI tools and dashboards to assess product performance and site behavior.
Generate reports and insights for leadership and cross-functional teams to inform decision-making.
Develop and execute strategies to attract and retain customers, including paid acquisition channels, promotional campaign, and personalized recommendations.
Collaborate with the marketing team to drive traffic and conversions through SEO, SEM, social media, email marketing, etc.

Who You Are

You are an experienced eCommerce and product marketing professional with a strong background in growing brands from their early stages. You possess a well-rounded understanding of eCommerce management and performance marketing, and ideally have product or technology experience that enhances the customer journey. You thrive in a fast-paced environment, enjoy being hands-on, and are data-driven, using analytics to inform decisions. Your strategic mindset and sharp execution skills set you apart as a leader. Your expertise drives growth and success.

Qualifications:

Proven experience in eCommerce, particularly in scaling brands and understanding customer acquisition strategies.
Strong analytical skills with proficiency in Google Analytics, WooCommerce, and Excel; experience with BI tools is a plus.
Familiarity with UX/UI principles and experience optimizing user experiences through A/B testing.
Ability to develop and implement effective pricing strategies while analyzing sales data to drive profitability.
Excellent communication skills, with the ability to translate complex ideas into clear, actionable insights for cross-functional teams.

Benefits

We currently offer a benefits package that includes health, dental, and vision coverage, as well as access to our 401(k) plan. Our work schedule is flexible, allowing for a balance between personal and professional commitments. We provide paid holidays and do not have designated time off; instead, we ask that team members ensure coverage for their responsibilities when taking time off. Ultimately, we prioritize getting the job done while maintaining flexibility.