Position: Client Care Manager
Location: Centurion, Gauteng

Our client helps people grow their savings, protect what matters to them and invest in the future. They help companies and organizations care for and reward their employees and members. Through their own network of advisors or independent brokers and utilizing new platforms, Momentum Group provides practical financial solutions for people, communities and businesses.

Role Purpose
Lead and assume operational responsibility for several teams within the Client Care Department (Intermediary focused Call centre, focusing on Personal and Commercial product servicing).

Roles and Responsibilities

Target setting
Budgeting
Planning
Shifts
Quality etc.
Team Leader development
Department staffing, Recruitment and Selection
Performance management, including management of disciplinary processes,

continuous improvement of training methods, performance measurement
systems and underwriting standards, etc

Management reports
People management
Relationship management with various stakeholders i.e. intermediaries nager: Client Care at Momentum Insure

Competencies required

Strategic and operational leadership ability and know how
Organised, self-disciplined and self-motivated
Results and deadline driven
Coaching skills
Tenacity and resilience
Ability to work in a team environment
Excellent interpersonal and communication skills (written/verbal)
Judgment and problem-solving skills
Computer literate
Take ownership and responsibility
Leading through vision and values
Enthusiastic about the job and the company
Excellent track record within current department

Experience and Qualifications

Relevant qualification will be highly beneficial
FAIS accreditation
Advanced Excel skills (You will be expected to do projections on graphs etc.)
The ideal candidate must have knowledge and insight about the Client Care department (having management experience in more than one operational Client Care Department would be highly beneficial)
5 years’ managerial experience (essential)
Experience as a Department Manager will be an advantage
Broker Servicing Management experience (advantageous)
Relevant experience and accreditation in personal and commercial product (essential)
FAIS Regulatory examination RE1 (Key Individual exam) will be an advantage