Job Description

Toast is recruiting on behalf of this company, which is redefining food packaging through its zero-waste solutions. They are seeking a Product Manager to ensure the seamless delivery of innovative products and promote exceptional customer experiences. This role is pivotal in advancing their mission of eliminating single-use plastic waste through Reusables-as-a-Service.

The ideal candidate will lead the end-to-end development of software and hardware products, driving collaboration across technical teams, stakeholders, and clients. With a passion for sustainability and a talent for managing complex operations, the Product Manager will be instrumental in scaling reusable packaging solutions on university campuses, hospitals, and beyond.

Key Responsibilities

Product Development & Delivery

Interface with product, engineering, and stakeholders to prioritize tasks effectively.
Implement and maintain agile development practices, including sprint planning and daily syncs.
Write detailed product specifications, user stories, and technical documentation.
Collaborate with founders to define the product lifecycle from ideation to launch.

Client & Team Coordination

Act as a primary touchpoint for clients during onboarding and post-launch.
Coordinate across Customer Success and Technology teams to scope integrations and configure products for new customers.
Resolve bottlenecks, mitigate risks, and ensure timely delivery of projects.

Process Development

Develop and refine processes for incident tracking, product delivery, and quality assurance.
Establish and monitor KPIs to measure the success of products and processes.

Technical Oversight

Understand the architecture, APIs, and technical dependencies of the product suite.
Balance prioritization between customer-facing features, technical improvements, and infrastructure needs.
Conduct QA for software, hardware, and overall service offerings.

Strategic Contribution

Provide insights on product strategy and inform business development efforts.
Participate in client kick-off meetings, roadmap discussions, and retrospective analyses.

Requirements

3-5 years of experience in product management or a related role.
Proven ability to think critically and make decisions under pressure.
Excellent verbal and written communication skills.
Based in Vancouver, BC.
Technical expertise in software and hardware development.
Familiarity with UX/UI design tools (e.g., Figma).
Ability to write and review code.
Background in engineering or a related field.
PMP certification or equivalent experience.

Benefits

Equity
Health, Dental, Vision
Opportunity to contribute to a mission-driven company tackling plastic waste at scale.
A collaborative and diverse team environment where innovative ideas are valued.
Professional development opportunities, including exposure to software, hardware, and sustainability domains.
A chance to work with a company that prioritizes the planet, people, and profit in that order.