Job Purpose:

The Events Manager will be responsible for planning, coordinating, and executing VIP and exclusive functions to the highest standard. The ideal candidate will have a proven track record in events management, strong administrative abilities, and exceptional guest relations skills, with a focus on upselling to maximize revenue.

Key Responsibilities:

Event Planning & Coordination:

Plan, organize, and execute a variety of events, including VIP and exclusive functions.
Collaborate with clients to understand their needs and ensure events exceed expectations.
Develop detailed event proposals, budgets, and timelines.
Coordinate with vendors, suppliers, and internal teams to ensure seamless event delivery.

Guest Relations:

Serve as the primary point of contact for clients and guests during events.
Build and maintain strong relationships with VIP clients and stakeholders.
Handle guest inquiries and complaints with professionalism and efficiency.
Ensure a luxurious and personalized experience for all attendees.

Revenue Generation:

Identify opportunities to upsell additional services, packages, and upgrades to clients.
Develop strategies to maximize event profitability while maintaining high-quality standards.
Monitor event budgets and control costs effectively.

Administrative Management:

Maintain accurate records of events, including contracts, invoices, and client feedback.
Prepare post-event reports and analyze event performance metrics.
Ensure all event documentation complies with company policies and procedures.

Operational Oversight:

Supervise and manage event setup, execution, and breakdown.
Coordinate with the operations team to ensure venue readiness and smooth event flow.
Address and resolve any on-site issues promptly during events.

Key Requirements:

Experience & Skills:

2 to 3 years of experience in event management, preferably within a luxury or hospitality environment.
Strong administrative and organizational skills with attention to detail.
Exceptional guest relations and communication skills.
Proven ability to upsell and maximize revenue.

Personal Attributes:

Professional, polished, and confident demeanor.
Self-motivated and able to work effectively under pressure.
Strong problem-solving abilities and decision-making skills.

Additional Requirements:

Own transport is essential for commuting and off-site functions.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.

Working Conditions:

Dynamic and fast-paced environment with a focus on high-end events.
Regular interaction with VIP clients and stakeholders.
Collaborative team culture with opportunities for professional growth.

This job specification ensures the role is clearly defined, emphasizing the importance of guest satisfaction, revenue generation, and seamless event execution.