Job Specification: Assistant General Manager (AGM)

Position Title: Assistant General Manager
Location:
Reports To: General Manager

Job Purpose:

The Assistant General Manager will support the General Manager in overseeing daily operations, with a focus on providing excellent service to tour groups and individual customers. This role requires attention to detail, strong organizational skills, and the ability to adapt quickly. While industry-specific training will be provided, the ideal candidate must demonstrate an understanding of business operations and customer service excellence.

Key Responsibilities:

Customer and Tour Group Management:

Ensure the smooth coordination of tour group arrivals, stays, and departures.
Provide exceptional service to all customers, maintaining high satisfaction levels.
Build and maintain relationships with tour operators and clients to encourage repeat business.

Operational Support:

Assist the General Manager in overseeing daily operations, ensuring efficiency and adherence to company standards.
Monitor and manage staff performance, providing guidance and support as needed.
Address and resolve customer issues or complaints promptly and professionally.

Staff Coordination:

Supervise and motivate team members to deliver excellent service.
Coordinate staff schedules to ensure proper coverage during peak and off-peak periods.
Support training initiatives to improve team performance and knowledge.

Business Oversight:

Assist in monitoring business performance and implementing improvements to enhance operations.
Work closely with the General Manager to meet financial targets and control expenses.
Ensure compliance with all company policies and procedures.

Administrative Duties:

Maintain accurate records of operations, including customer feedback and staff performance.
Assist in preparing reports for the General Manager to review.
Handle basic administrative tasks related to day-to-day operations.

Key Requirements:

Experience & Skills:

Previous experience in a customer-facing or supervisory role is preferred.
Basic understanding of business operations; training will be provided.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.

Personal Attributes:

Proactive, attentive to detail, and adaptable to changing priorities.
Professional and approachable demeanor.
A team player with the ability to lead and motivate others.

Additional Requirements:

Availability to work flexible hours, including weekends and holidays.
Must be committed to learning the business and applying training effectively.

Working Conditions:

Fast-paced environment focused on tour group and customer satisfaction.
Hands-on role requiring close interaction with staff and customers.
Opportunity for growth within the company through demonstrated performance.

This specification is designed to attract candidates eager to learn and grow while ensuring they understand the responsibilities and expectations of the role.