Referral Manager (On-Site)

Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.

You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.

The Opportunity

As a Referral Manager, in our Operations Department, you will lead the team facilitating the referral process between our clients and referral partners.  
 
Accountable for

Enhance and strengthen our process for referring cases to other law firms.
Oversee and be accountable for your team's follow up with referring attorneys on case status.
Understanding the urgency of time frames and working diligently.
Understanding of the litigation flow for proper monitoring of cases.
Establishing and maintaining relationships with referral partners.
Refining and enhancing the documentation and implementation relating to all outgoing and incoming referrals for the referral team.
High level reporting to of overall referral cases to executives and best practice for tracking referral and lead sources.

Qualifications

3 yrs exp in Personal Injury and/or law firm
Must have leadership skills to engage, partner and present.
Must have experience working in a customer-centric environment.
Must have a personable, outgoing, and have a professional demeanor.
Must have outstanding verbal and written communication skills.
Must have strong attention to detail and exceptional organizational skills.
Must have the ability to lead team with precision and ability to present at executive level.
Spanish fluency is preferred.

Compensation

$120,000 - $140,000 depending on experience

Benefits

Building, enhancing and strengthening our process for referring cases to other law firms.
Overseeing and being accountable for your team's follow-up with referred cases status.
Vetting new law firms for partnerships by evaluating a working relationship and negotiating terms.
Building a pipeline of potential firms for future referrals.
Establishing and maintaining relationships with referral partners.
Ensuring proper collection processes, including verifying if referral firm settlements are complete and collecting as needed.
Implementing loss prevention strategies and managing related personnel.
Utilizing Litify to pull cases and audit them, ensuring data-driven decisions and accountability.
Managing team of up to 5, ensuring metric-driven goals are met.
Generating revenue through effective referral management and collections strategies, ensuring all portions of settlements are received.
Developing insights on revenue and other crucial data for leadership.

Strive for Excellence. Fight for Justice. Foster Unity.

Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment. 

Join Wilshire Law Firm 
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance

Referral Revenue Manager (On-Site)