Job Description: Client Experience Administrator

Company: Currency Partner

Act as the primary point of contact for clients, ensuring a seamless communication experience.
Manage client inquiries, support requests, and feedback efficiently and professionally.
Develop and maintain strong relationships with clients to enhance their experience and foster loyalty.
Gather and analyze client data to identify trends and areas for improvement in service delivery.
Work collaboratively with various departments to resolve client issues and expedite service solutions.
Assist in developing client experience strategies and initiatives to increase satisfaction levels.
Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for further engagement.
Prepare reports on client feedback and performance metrics for management review.
Stay informed about industry trends and best practices in client experience to implement innovative solutions.

Bachelor’s degree in Business Administration, Communications, or a related field.
Excellent communication skills, both verbal and written.
Strong organizational skills with the ability to manage multiple tasks effectively.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
Ability to work independently as well as in a team-oriented environment.
Critical thinking and problem-solving skills to address client concerns promptly.

Minimum of 2 years of experience in client support or customer service roles.
Experience in the financial services sector is preferred but not mandatory.
Demonstrated ability to enhance client satisfaction and improve service delivery.
Prior experience with data analysis and reporting related to client feedback is a plus.