We are HatchWorks Technologies...

Are you passionate about building AI-native solutions and using AI to create better, faster, and smarter software? At HatchWorks AI, we're looking for innovators, technologists, and builders like you to join our team.

You'll have the opportunity to develop intelligent, purpose-built AI-native software products that transform how people work and live. You will play a key role in our product-centric approach, putting the end-user first to ensure each solution is feasible, viable, and valuable.

By collaborating closely with our clients, you will act as their trusted AI partner, understanding their unique challenges and goals while focusing on outcomes over output. Your top priority will be to deliver tangible results that drive revenue, market share, and operational efficiencies for our clients.

Join us at HatchWorks AI and be part of a team driven to unlock new levels of innovation through AI.

About the Role

As a Conversational Engineer, you will be at the forefront of crafting AI-driven customer experiences (CX) through cutting-edge conversational AI. You’ll be responsible for designing, building, and continuously improving intelligent conversational flows that seamlessly guide users through their interactions with our AI-powered solutions.

Your role goes beyond creating chatbots—you’ll structure intents, channels, and conversational logic, ensuring that AI-driven conversations feel natural, intuitive, and effective. You’ll fine-tune Natural Language Processing (NLP) models, analyze bot performance, and optimize interactions to maximize efficiency and user satisfaction.

This role is for someone who thrives at the intersection of technology, user experience, and AI-driven automation. If you love blending data with human-centric design to create seamless, high-performing AI conversations, this is the role for you.

What You Will Do

Design, build, and refine AI-powered conversational flows that drive exceptional user experiences.
Own and optimize the bot structure, including intent mapping, entity recognition, and multi-channel integrations.
Train and fine-tune NLP models to ensure high accuracy and seamless interactions.
Analyze bot performance and user interactions, leveraging analytics dashboards to improve responses and reduce friction.
Develop and execute quality assurance (QA) processes to ensure conversational journeys function smoothly.
Build and maintain data requests, API actions, and backend integrations that support dynamic, intelligent responses.
Collaborate with cross-functional teams (Product, Engineering, CX, and AI Research) to align conversational design with business goals.
Stay ahead of AI trends and advancements in conversational design, implementing best practices and new technologies.

What You Will Bring

A passion for designing and optimizing AI-driven conversations that enhance user experiences.
Proven experience in conversational AI design, chatbot development, or NLP implementation.
Deep understanding of Natural Language Processing (NLP), intent recognition, and entity extraction.
Experience working with Dialog Studio, Rasa, Google Dialogflow, Microsoft Bot Framework, or similar platforms.
Strong analytical skills with the ability to interpret bot performance data and user behavior to refine conversational flows.
Hands-on experience with API integrations to enhance chatbot functionalities.
Strong communication and collaboration skills—able to bridge technical and non-technical teams.

The Tech Experience You Have

Natural Language Processing (NLP) and Machine Learning
Conversational AI Platforms (Dialog Studio, Rasa, Dialogflow, Watson Assistant, etc.)
Data Analytics & Performance Dashboards
API Integration & Webhooks
Cloud Platforms (AWS, Azure, GCP)

Ready to join?

We're seeking passionate and talented Machine Learning Engineers like you to join our team and help us build the future of predictive analytics. If you're ready to make a real difference and contribute to cutting-edge AI projects, we invite you to apply. We offer a competitive salary, a comprehensive benefits package, and the chance to collaborate with brilliant minds in a dynamic and rewarding environment.

Join HatchWorks AI today and let's unlock the future of AI innovation together!

Conversational Designer