JOB TITLE: Graduate Customer Consultant
COMPANY: Flowtech
SALARY: £25,000
LOCATION: Skelmersdale, Lancashire (Office Based)

ABOUT US

Flowtech is the UK and Ireland’s largest distributor of fluid power products, proudly supporting the hydraulic, pneumatic, industrial, and process sectors. With a portfolio of over 180,000 products and strong relationships with leading European brands, we deliver innovative solutions backed by technical expertise, custom design capabilities, and outstanding service.

THE ROLE

As a Graduate Client Support Representative, you will be the first point of contact for our customers, ensuring a seamless service experience. This role is designed for ambitious graduates looking to kickstart their careers in a dynamic and supportive environment. With structured training and plenty of room for progression, you’ll gain the knowledge and skills needed to succeed and advance within the company.

Key Responsibilities:

Engage with customers via phone and email, providing effective solutions to their queries.

Process sales orders accurately and efficiently.

Work closely with third-party courier companies to manage deliveries and logistics.

Collaborate with internal teams to ensure customers receive the best solutions, including product recommendations and lead times.

ABOUT YOU

We are looking for an ambitious, customer-focused graduate who is eager to learn and develop their career. If you thrive in a team-based environment, enjoy problem-solving, and are passionate about delivering great service, we’d love to hear from you!

DESIRABLE SKILLS & EXPERIENCE 🌟

While not essential, having the following skills and experiences will help you thrive in this role:
✨A degree in any discipline – we welcome all academic backgrounds.
✨ Strong communication & interpersonal skills – great for building relationships and collaborating effectively.
✨ A proactive, solution-oriented mindset – helps you tackle challenges with confidence.
✨ Excellent organisational & time management skills – perfect for staying on top of tasks and deadlines.
✨ A confident, professional telephone manner – ideal for engaging with clients and colleagues.
✨ Adaptability & initiative in a fast-paced environment – helps you excel when things get busy and dynamic.

Don’t worry if you don’t tick every box—what matters most is your passion, drive, and willingness to learn!

WHAT’S IN IT FOR YOU?

Comprehensive training & development: Gain in-depth product knowledge and customer service skills with our structured training programme.

Clear career progression: Start as a Graduate Client Support Representative, develop into a Client Support Executive, and have the opportunity to progress into leadership roles.

Diverse career pathways: Explore various areas within the business, including sales, account management, and operations, as you grow.

Supportive work environment: Join a team that values collaboration, learning, and personal development.

READY TO APPLY?

Kickstart your career with Flowtech! Submit your CV and a brief cover letter today – we look forward to hearing from you!

PLEASE NOTE:
By submitting your application, you agree to allow Discovery to store your details and contact you regarding this application and any future roles we believe may interest you (in accordance with our Privacy Policy, available on our website). You can unsubscribe at any time by emailing us.

All applications will be processed through Discovery, our retained managing consultants. Due to high application volumes, only shortlisted candidates will be contacted for interviews.