Front of House Manager

Location: Mpumalanga

Number of Openings: 1

Oversee all front-of-house operations to ensure a seamless experience for guests.
Manage staff scheduling, training, and performance evaluations to maintain high standards of service.
Coordinate with kitchen and bar staff to ensure timely service delivery and resolution of any guest issues.
Maintain a warm and welcoming atmosphere to enhance guest satisfaction and retention.
Monitor and manage the budget for front-of-house operations, optimizing costs while ensuring quality service.
Develop and implement process improvements to enhance the efficiency of operations.
Handle guest inquiries, complaints, and feedback, ensuring prompt resolution to maintain a positive guest experience.
Conduct regular staff meetings to communicate expectations and updates about events or operational changes.
Maintain cleanliness and organization of the front-of-house area and ensure compliance with health and safety regulations.
Assist in the planning and execution of special events, promotions, and activities designed to attract and engage guests.

Minimum of a Matric certificate or equivalent qualification.
Strong leadership skills with the ability to motivate and manage a diverse team.
Excellent verbal and written communication skills in English; proficiency in other languages is a plus.
Solid understanding of hospitality operations and front-of-house best practices.
Proficient in using reservation and POS systems.

At least 3-5 years of experience in a managerial role within the hospitality industry.
Proven track record of managing front-of-house operations in a high-volume establishment.
Experience in staff training and development with knowledge of best practices in customer service.
Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.