Job Title: Head of Property Management
Location: Solihull or Redditch
Basic up to £36,000
OTE: £48,000+
Required: Experience in a Senior Property Management role, managing staff.

We are seeking an experienced and motivated Head of Property Management to lead our client's property management team in Solihull or Redditch. This is an excellent opportunity for a driven professional to manage a diverse portfolio, lead a dedicated team, and uphold the highest standards of service within our client’s estate agency.

Our client offers award-winning services, making this a fantastic opportunity to join a team committed to delivering outstanding customer service to landlords and tenants while fostering strong relationships with contractors. This role is ideal for someone seeking a fast-paced, dynamic, and rewarding career within a growing company.

Key Responsibilities:

Oversee the daily operations of the property management department
To ensure the smooth, effective and efficient running of all aspects of the business & improve continuously: Constantly assess and adapt current practices to perform a task better, faster and more efficiently
Managment of of Property Managers
Lead, train, and support the property management team to maintain high service standards.
Train team to build and maintain strong relationships with landlords, tenants, and contractors.
Handle escalated issues, disputes, and complaints professionally and efficiently.
Coordinate maintenance requests and ensure prompt resolution of property issues.
Recruit, mentor, and develop operational teams to build a skilled and motivated workforce. Provide coaching and training to enhance their performance and capabilities
Prepare regular operational reports for the executive team, highlighting key performance indicators and providing insights to support data-driven decision-making
Meet or exceed budgeted profit and margins for the group’s property portfolio.

Requirements:

Proven experience in property management, in a senior or leadership role.
Strong knowledge of lettings legislation and compliance requirements.
Excellent leadership and team management skills.
Strong problem-solving and decision-making abilities.
Exceptional communication and negotiation skills.
Highly organised with the ability to multitask and prioritise effectively.
Full UK driving licence and access to a car.

What We Offer:

Competitive basic salary with OTE of up to £48,000.
Career growth opportunities within a thriving estate agency.
Supportive and dynamic work environment.
Ongoing training and professional development.
Company incentives and rewards.

If you are an experienced property management professional with leadership skills and a passion for delivering exceptional service, we’d love to hear from you!