Job Description

Toast is recruiting on behalf of this company, a leading platform revolutionizing electronics design with artificial intelligence. With over a decade of market traction and a fresh round of VC funding, they empower 1.5 million electrical engineers to design cutting-edge products 10x faster. They are now seeking a Customer Success Manager to strengthen customer relationships, drive renewals, and expand partnerships with global electronic component suppliers.

Responsibilities

Onboarding & Adoption – Guide new customers through a seamless onboarding process, providing training and support to maximize platform value.
Relationship Management – Build strong, long-term partnerships with key stakeholders, serving as a trusted advisor to understand and address their evolving needs.
Customer Advocacy – Represent the customer’s voice, collecting feedback and collaborating with product and engineering teams to enhance the platform.
Renewals & Expansion – Identify opportunities for upselling and cross-selling, ensuring high renewal rates by demonstrating ongoing value and ROI.
Technical Support – Assist customers with troubleshooting, providing technical solutions, and escalating complex issues as needed.

Requirements

4+ years of experience in customer success, account management, or technical support within the SaaS industry.
Technical aptitude – Ability to grasp and articulate complex technical concepts; experience in electrical engineering or a related field is a plus.
Strong communication skills – Capable of explaining technical information to both technical and non-technical audiences.
Customer-first mindset – Passion for delivering exceptional customer experiences with a proactive and empathetic approach.
Analytical skills – Comfortable using data to track customer health, identify trends, and drive insights for continuous improvement.
Collaborative spirit – Ability to work cross-functionally with sales, product, and engineering teams to achieve shared goals.
This is a hybrid role, requiring in-office presence three days a week in Silicon Valley.

Benefits & Perks

A high-impact role with significant opportunities for professional growth.
Competitive compensation package with salary and performance-based incentives.
Comprehensive Medical, Dental, and Vision coverage, including dependent coverage.
401(k) plan with company contributions.
Flexible Paid Time Off to support work-life balance.
An innovative and dynamic work environment that values creativity.