ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle Level Executives across all sectors.

ICAP Executive Search & Selection, on behalf of its client a leading IT company which contributes to the digital transformation of a wide range of business processes, expanding from supply chain and all the way to customer service, is actively seeking a prominent Key Account Manager to join their team.

Key Account Manager (5852/KAM/ESS/GR)

Position Summary:

The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. This role involves developing trust-based relationships, executing strategic sales plans, managing orders and inventory, and ensuring high levels of customer satisfaction.

Responsibilities:

Build, develop and maintain strong, trust-based and long-lasting client relationships
Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Manage an existing portfolio of major clients by conducting regular sales visits and business reviews with clients to ensure satisfaction and identify growth opportunities
Develop and implement strategic sales plans tailored to each key account
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Monitor sales performance and adjust strategies as needed to meet or exceed targets
Oversee the planning and coordination of orders and deliveries and ensure the timely and successful delivery of solutions according to customer needs and objectives
Manage inventory levels to prevent shortages and overstock situations, ensuring optimal stock levels

Provide exceptional customer service and manage client complaints effectively

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Conduct market research and analyze competition to identify opportunities and threats

Qualifications:

Bachelor’s degree in Business Administration, Marketing, Sales, or a related field
Proven work experience as an Account Manager or relevant role for at least 5 years
Solid experience with CRM, ERP systems and MS Office (particularly MS Excel, Word, PowerPoint)
Very good knowledge of English language
Strong verbal and written communication, negotiation, and interpersonal skills
Ability to analyze market trends and develop effective sales strategies
Excellent listening, negotiation and presentation abilities
Strong organizational and time-management skills
Availability for travelling