Job Specification: Residential Property Manager
Location: Edgware, London

Position Overview:
We are seeking a motivated and experienced Residential Property Manager to join our team in Edgware, London. The ideal candidate will have extensive knowledge of property management, strong communication skills, and a keen eye for detail. This role involves managing a portfolio of residential properties, providing excellent customer service to tenants and landlords, and ensuring the smooth operation of all property-related matters.

Key Responsibilities:

Property Management: Oversee day-to-day management of a portfolio of residential properties in Edgware and surrounding areas.
Tenant Liaison: Act as the main point of contact for tenants, ensuring all queries and concerns are addressed promptly and professionally.
Landlord Communication: Regularly update landlords on property status, maintenance issues, and any relevant changes. Provide expert advice on market trends, rental pricing, and investment opportunities.
Lease Management: Draft, review, and renew tenancy agreements, ensuring all legal and regulatory requirements are met.
Property Inspections: Conduct regular property inspections, identifying and addressing maintenance or compliance issues in a timely manner.
Maintenance Coordination: Coordinate and manage repairs and maintenance work, liaising with contractors and ensuring that work is completed to a high standard and within budget.
Rent Collection & Arrears Management: Oversee rent collection, ensuring timely payment and dealing with arrears in accordance with company procedures.
Legal Compliance: Ensure all properties comply with the latest regulations, including gas safety, electrical safety, and fire safety. Keep up to date with changes in property law and regulations.
Financial Management: Monitor property budgets, track income and expenditure, and prepare financial reports for landlords.
Customer Service: Provide exceptional customer service to both tenants and landlords, resolving issues efficiently and professionally.

Key Skills & Experience:

Previous Experience: At least 2-3 years’ experience in residential property management, ideally in the London market.
Knowledge of Legislation: In-depth knowledge of residential tenancy laws, health and safety regulations, and property management best practices.
Strong Communication Skills: Excellent written and verbal communication skills, with the ability to build relationships with both tenants and landlords.
Organisational Skills: Ability to manage multiple properties and priorities effectively, ensuring deadlines and tasks are met consistently.
Problem Solving: Proactive approach to resolving issues and troubleshooting problems before they escalate.
Customer-Focused: A strong focus on providing excellent service and ensuring tenant satisfaction.
IT Skills: Proficient in property management software, Microsoft Office, and basic accounting tools.

Qualifications:

Property Management Certification: ARLA, RICS, or equivalent preferred but not essential.
Clean Driving Licence: The role may require travel to properties within Edgware and surrounding areas.

Working Hours:

Monday to Friday, 9:00 AM – 5:30 PM, with occasional evening and weekend work for inspections or emergencies.

Salary & Benefits:

Competitive salary based on experience.
Performance-based bonuses.
Company pension scheme.
Access to training and development opportunities.