Job Purpose Summary: The incumbent is primarily responsible for the design, installation, monitoring, and maintenance of required network equipment and network infrastructure for local and wide area networks and all self-service-related terminals.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

Perform necessary network administration to support international operations and further the organization’s strategy.
Observe and promote cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid waste, and optimize benefits.
Act within the limits of the powers delegated to the incumbent.
Implement KPI’s and best practices for the role.
Promote cost consciousness and efficiency and enhance productivity to minimize costs, avoid waste, and optimize benefits.

B. Customer (Internal & External):

Liaise with the AVP, IT, and international branches for their network requirements and follow up as required to address business needs.
Maintain relations with selected vendors for system software, networks, and hardware delivery and maintenance.
Assist customers with queries on products and seek solutions to their requests.
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
Build and maintain strong and effective relationships with all other related departments and units to achieve organizational goals/objectives.
Provide timely and accurate information to external and internal auditors, compliance, financial control, and risk functions as required.

C. Internal (Processes, Products, Regulatory):

Install, monitor, and maintain network components including workstations, software, peripherals, lines, cabling, network equipment, and ATMs within the overall objectives of IT and business plans.
Adhere to lifecycle procedures and guidelines for the design, selection, implementation, and maintenance of enterprise network components.
Ensure implementation is based on standards and policies for data and systems security of the enterprise network.
Maintain enterprise network inventory and maintenance history.
Ensure timely implementation and compliance to standards of assignments and ad-hoc requirements relating to geographically distributed infrastructure of network components.
Safeguard systems by applying proper monitoring and protection tools from intrusion, unauthorized access, viruses, and disruption.
Administer all branch MIS equipment (network computing, Wintel Servers, video conferencing, switches, routers, and other general networking equipment).
Provide support for assigned units of all network components, including network accessories, lines, cabling, and ATMs, and be ready to back up team members in support calls.
Maintain asset movement documents and databases.
Maintain equipment or coordinate with vendors to ensure high availability and service levels.
Research and recommend current and new products and standards as well as evaluate hardware proposals based on the given strategy and guidelines.
Maintain high control over quality of implementation using checklists and guidelines.

D. Learning & Knowledge:

Possess a high technical knowledge to provide convenient enterprise network systems delivery and understand the network and systems architecture to resolve any business disruption or inconvenience to users that may critically impact operations.
Proactively identify areas for professional development and undertake development activities.
Seek opportunities to remain current with all developments in the professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

Comply with all applicable legal, regulatory, and internal compliance requirements, including but not limited to compliance policies and procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistleblowing Policy, Conflict of Interest, and Insider Dealing Policy).
Understand and effectively perform the role under the Three Lines of Defence principle to identify, measure, monitor, manage, and report risks.
Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
Support the framework of RCSA, KRI, incident reporting, and remediation, as appropriate, in accordance with operational risk management requirements.
Maintain appropriate knowledge to ensure full qualification to undertake the role.
Complete all mandatory training provided, attain, and maintain the required levels of competence.
Attend mandatory (internal and external) seminars as instructed.

F. Other:

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
Maintain utmost confidentiality concerning customer and internal information obtained during the course of business and provide such information on a need-to-know basis only to senior management, audit, and compliance functions, and relevant regulators.
Maintain high professional standards to uphold the organization’s reputation and strengthen its market leadership position.
Perform all other ad hoc duties/activities as required.

Education/Experience Requirements:

Bachelor’s Degree in Computer Engineering or a related major of study.
Minimum 6 years’ experience; preferably in the financial services industry.
Specialization in systems network implementation and maintenance (preferred).
Training courses and certification in networking and LAN/WAN protocols, ATMs, and network security.
Excellent oral and written communication skills (including report writing) in English; with Arabic, French, or applicable local language highly desirable.

Required Special Skills:

Strong analytical, problem-solving, and decision-making skills.
Self-driven with well-developed leadership, motivational, and team-building skills.
Ability to identify the need for change, adaptability, and flexibility in anticipating and realizing market opportunities.
Hands-on experience with Cisco routers, switches, and firewalls. [CCNP is a must].
Proven experience with Juniper, Palo Alto, and FortiGate firewalls.
Hands-on experience in telecommunication and IP telephony.
Hands-on experience in wireless communication (adding advantage).
Knowledge of Microsoft Active Directory, DNS, and Exchange (adding advantage).

Operating Environment/Location:

The referenced position will be based in-country and will involve liaison with support functions at headquarters.
Periodic visits to branches and subsidiaries, if and when required.

Framework and Boundaries:

Overall strategic plan.
Budgetary targets.
Applicable policies and procedures.
Relevant regulatory pronouncements of applicable local and international regulators and related best practices.

Communications and Working Relationships:

Divisional and departmental heads of international banking, units providing support operations, and all other related divisional/departmental heads.

Manager - Network Administration