Position: Customer Success Manager
Location: Remote (South Africa)
Working Hours: TBD
Salary: $1,500/month

Company Overview:

A cutting-edge software company focused on helping heavy industry companies navigate the complexities of CBEM (Carbon-Based Emission Management) regulation. Our solution helps clients ensure compliance with CBEM regulation through seamless supplier management, while reducing their overall carbon tax exposure. We are a remote team with a global footprint, currently expanding due to an exciting new partnership and increased demand.

Role Overview:
As a Customer Success Manager, you will be responsible for handling supplier onboarding and ensuring our clients' successful adoption of our software. You will manage relationships with B2B clients, guide them through the implementation process, and ensure they are able to effectively leverage our platform to meet their CBEM regulation goals.

Key Responsibilities:

Supplier Onboarding: Lead onboarding efforts for new suppliers, ensuring smooth integration and adoption of the ClimEase platform.
Client Success: Serve as the primary point of contact for 2-4 clients, helping them understand and maximize the benefits of our software.
Training & Support: Provide training sessions for clients to help them navigate the software and its features, ensuring they achieve optimal usage.
Problem Solving: Address client concerns and resolve issues in a timely manner, liaising with technical teams to ensure prompt solutions.
Relationship Management: Build and maintain strong relationships with clients to foster long-term success and satisfaction.
Feedback & Improvement: Collect customer feedback and share insights with the product team to help improve the software.

Qualifications:

3-5 years of experience in customer success or account management, preferably in a SaaS B2B environment.
Strong communication skills, both written and verbal.
Experience with onboarding and training clients on software solutions.
Ability to manage multiple clients simultaneously.
A customer-centric approach with a passion for ensuring client success.

Customer Success Manager - 33379284994