Job Description: Contact Center Coordinator / Executive Assistant

Position Overview:

We are seeking a dynamic and adaptable professional to serve as a Contact Center Coordinator and Executive Assistant to two Directors within a growing and evolving organization. This individual will play a key role in facilitating daily operations within the contact center while also providing executive-level support across multiple departments. The ideal candidate will be proactive, adaptable, and comfortable managing a variety of responsibilities, from coordinating administrative tasks to supporting the Directors with travel arrangements, scheduling, and ad-hoc projects.

Key Responsibilities:

1. Contact Center Coordination & Administration:

Support day-to-day contact center operations by assisting with administrative tasks, including team scheduling, resource allocation, and workflow coordination.
Assist with recruitment activities, including posting job descriptions, screening candidates, and supporting onboarding processes.
Help to create, curate, and update internal communication materials for the team.

2. Executive Support:

Manage and coordinate complex calendars for two Directors, ensuring efficient use of time and seamless scheduling.
Facilitate quarterly travel arrangements, including booking flights, hotels, and ground transportation.
Assist with the preparation of materials for meetings, presentations, and other executive communications.
Handle confidential information with discretion and maintain professionalism in all interactions.

3. Communication & Content Creation:

Develop and refine communication materials, including emails, reports, presentations (especially PowerPoint), and other documentation.
Ensure messaging is clear, concise, and professional across various mediums.
Be a liaison between the Directors and other departments, ensuring effective communication and follow-through.

4. Adaptability & Project Management:

Take ownership of ad-hoc projects that may arise as part of the organization’s ongoing growth and transition.
Flexibly shift between departmental needs as required and handle tasks that may not fall into clearly defined categories.
Manage multiple priorities simultaneously without compromising quality or attention to detail.

5. Support for Organizational Growth:

Play an integral role in supporting the company’s transition by maintaining a positive attitude and willingness to adjust to changing needs.
Contribute to process improvements and initiatives aimed at enhancing team efficiency and communication.

6. General Responsibilities:

Provide strong organizational support to multiple teams, managing time, resources, and priorities effectively.
Maintain a high standard of work with attention to detail and accuracy in all tasks.
Be the go-to person for urgent and last-minute requests, maintaining composure and flexibility under pressure.

Required Skills & Qualifications:

Language Proficiency: C1 level English (both written and verbal) with exceptional communication skills.
Experience: 2+ years of experience in administrative roles, preferably with a contact center, project coordination, or executive assistant background.
Adaptability: Ability to work across different departments and handle a variety of tasks, with a flexible and proactive attitude.
Problem-Solving: Capable of thinking on your feet and addressing challenges without being easily flustered.
Technical Skills: Proficient in Microsoft Office Suite, especially PowerPoint and Excel; ability to learn new tools as needed.
Presentation Skills: Comfortable creating and delivering clear, visually appealing presentations to diverse audiences.
Time Management: Strong organizational skills, with the ability to prioritize tasks and manage competing demands.
Interpersonal Skills: Excellent at interacting with people of different personalities, showing tact and diplomacy in diverse environments.
Self-Sufficient: Ability to work independently, utilizing available resources effectively and efficiently.

Ideal Candidate:

The ideal candidate will thrive in a dynamic, growing organization and have the ability to manage both contact center operations and high-level executive tasks. We are looking for someone who is not easily rattled, can adapt quickly to changes, and is ready to take on a variety of tasks with a can-do attitude. If you're a detail-oriented individual with excellent communication skills and a proactive approach to problem-solving, we encourage you to apply.

Contact Center Coordinator / Executive Assistant (REMOTE SOUTH AFRICA) - 35185520184 Clone