Store Manager – Retail

JOB OVERVIEW:
The Store Manager is responsible for overseeing daily store operations, ensuring sales targets are met or exceeded, and delivering exceptional customer experience. This role involves leading a dynamic team, optimizing store performance, and maintaining a well-organized and customer-friendly environment.

KEY RESPONSIBILITIES:

Drive sales by actively engaging with customers, understanding their needs, and recommending suitable products.
Develop and maintain strong customer relationships while identifying new business opportunities through referrals and social media.
Monitor market trends and product performance, providing recommendations for new products or improvements.
Ensure the store is efficiently staffed at all times by managing employee schedules.
Attend monthly sales meetings to review performance and strategize future sales initiatives.
Visit clients and introduce the full range of available products.

OPERATIONAL DUTIES:
Cash & Financial Management:

Ensure proper cash handling and security procedures.
Maintain cash floats, process daily sales reconciliations, and prepare bank lodgments.
Oversee petty cash usage and ensure timely reimbursements.

Stock & Inventory Management:

Track product movement, ensuring timely stock replenishment and proper storage.
Maintain a structured ordering system to avoid stock shortages.
Conduct routine quality checks and ensure products are displayed efficiently.
Coordinate with the warehouse for deliveries and inventory updates.

Team Leadership & Performance Management:

Provide ongoing training and mentorship to staff.
Maintain employee records and enforce store policies.
Ensure team members uphold store standards and deliver excellent service.
Manage disciplinary processes and payroll submissions.

GENERAL MANAGERIAL RESPONSIBILITIES:

Oversee store opening and closing procedures.
Ensure store security for staff, customers, and merchandise.
Stay updated with industry trends to improve customer experience.
Participate in meetings, training sessions, and stock-taking activities.
Analyze weekly sales reports and adjust strategies accordingly.
Create schedule and assist with maintaining the cleanliness of the store and facilities.
Perform any other duties and/or responsibilities given within the legal framework as Store Manager, whether minor, major or incidental tasks related to this portfolio.

QUALIFICATIONS & SKILLS:

Minimum of 4 years in a senior retail management role.
Strong leadership, problem-solving, and decision-making skills.
Exceptional customer service and relationship-building abilities.
Experience in pricing, inventory control, and vendor relations.
Strong communication and strategic planning skills.
Proficiency in using business management software.
Highly organized, detail-oriented, and results-driven.

Store Manager - Retail