Job Title: Front Office Manager
Location: Lacombe, AB (in-office)
Salary: To Be Provided

What The Job Is:

Pathfind has partnered with a progressive organization within the hospitality industry to find their next Front Office Manager. Reporting directly to the VP, Operations & General Manager the successful candidate will be responsible for the general front office management for a key and busy hotel in Lacombe.

What You Will Be Doing:

Human Resource Management - staff selection, scheduling & supervision; employee performance management; payroll review; health & safety.
Front office management/operations - budget & financial oversight; Manage front desk budgets & ensure operational cost controls; revenue management; contracting; inventory control.
Guest Experience - managing the guest experience and ensuring they are up to company standards.
Financial Stewardship - billing; accounts receivable; revenue performance; budgeting and financial operations.
Commuication and collaboration - team communication; cross divisional collaboration; client communication.
Technology Management
Sales - develop leads; conduct sales presentations & manage group bookings; account management: evaluate account profitability, service client needs & maintain strong relationships.
Duty Management - manage building maintenance; guest relations; cross departmental support.

Who You Are:

Excellent leadership & communication skills are required
Strong organizational and time management skills are required
Requires computer skills & knowledge of Property Management Systems, Microsoft Word, Excel, Teams & PowerPoint
Strong understanding of all aspects of Hotel Front Desk operations
Post-Secondary degree / diploma and/or Professional Certifications are a definite asset

Pathfind is a full-service Talent Management firm, offering professional services in Search, Leadership Coaching, and Career Transition/Outplacement. We are a proud partner of Career Partners International.

The successful candidate must have legal authorization to work in Canada on a full-time basis for any employer. While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

Front Office Manager - PLACED