Job Description: Remote Veterinary Receptionist

Location: Remote (PST Time Zone)

Job Summary: As a Remote Veterinary Receptionist, you will be responsible for handling high-volume phone calls, scheduling appointments, processing prescription refill requests, and managing callback messages for in-hospital staff. You will also respond to text messages and emails, complete pre-visit patient information, and conduct patient update callbacks.

This role requires excellent customer service skills and the ability to embody the company’s score values: Pets First, hospitality, collaboration, diversity, positivity, and accountability.

Key Responsibilities:

● Answering and managing high-volume phone calls from clients.

● Scheduling appointments and coordinating with veterinary staff.

● Processing prescription refill requests accurately and efficiently.

● Inputting and managing callback messages for in-hospital staff.

● Responding to text messages and emails promptly and professionally.

● Completing pre-visit patient information accurately.

● Conducting patient update callbacks as necessary.

Work Schedule: ● Hours: Five Eight-hour workdays in PST, plus one hour unpaid lunch.

● Breaks: Two ten-minute paid breaks.

● Schedule Flexibility: Must be available to work weekend days as needed.

Equipment Requirements:

● High-speed internet connection.

● Laptop or desktop computer.

● Webcam with speakers for virtual meetings.

● Noise-cancelling headset.

● Minimum of two monitors for efficient multitasking.

Required Experience:

● Working towards or have a degree in veterinary medicine preferred.

● Familiarity with Google Chat, Gmail, and Google Docs.

● Excellent customer service skills.

● Fluent in English.

Core Competencies:

● Strong communication skills.

● Ability to multitask and prioritize.

● Attention to detail.

● Ability to work effectively in a remote team environment.