Job Summary:
We are seeking knowledgeable and experienced Amadeus Reservations Trainers to deliver high-quality training programs for travel industry professionals (Partners / Customers for Amadeus). The trainer will be responsible for designing, developing, and conducting face to face instructor led training sessions at multiple partner / customer centres based within the hiring region, on the Amadeus Global Distribution System (GDS), focusing on airline reservations, ticketing, and other travel-related services.

Key Responsibilities:

Conduct engaging and informative Amadeus GDS training sessions for travel agents, airline staff, and corporate travel managers.
Develop and customize training materials, presentations, and user guides to suit different learning levels.
Provide hands-on training on flight bookings, ticketing, fare calculations, PNR management, hotel/car reservations, and other Amadeus functions.
Stay updated on the latest Amadeus features, industry regulations, and best practices to enhance training quality.
Assess and evaluate participants' performance and progress through tests, exercises, and real-time scenarios.
Offer post-training support and guidance to trainees for continuous learning and skill improvement.
Coordinate with travel agencies, airlines, and educational institutions to promote and schedule training sessions.
Maintain records of training activities and prepare reports on training effectiveness and participant feedback.

Qualifications & Skills:

Minimum 5 years of experience with Amadeus GDS with strong knowledge of reservations, ticketing, and fare management.
Minimum 2 years of experience as a GDS Trainer
Strong communication and presentation skills with the ability to engage learners.
Ability to explain complex technical concepts in a simple and clear manner.
Familiarity with adult learning techniques and instructional design principles.
Excellent problem-solving skills and attention to detail.
Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel) and e-learning tools.
Amadeus certification or relevant industry training certification is a plus.
Language Skills: Proficiency in English and the regional language of the hiring location.
Onsite training at partner / customer location which may involve travel within the hiring region

Education & Experience:

Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field (preferred).
5+ years of experience working with Amadeus GDS.
2+ years of experience in delivering Amadeus GDS Training (mandatory).

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Amadeus Trainer