Company: Management Events

Role: Customer Success Manager (Dutch Market)

Location: Amsterdam

Language: Dutch, English

WFH policy: Office role

Industry: B2B Events

Product: High-end invitation-only networking events

Size and functions of local team: 2 CSMs are leaving, 3 new CSMs to be hired!

Role description:

CSM for Dutch market within the Amsterdam-based unit of Management Events. Manages client portfolio where companies invest €50K–€200K annually. Role supports onboarding, engagement, and retention through high-value events.

Strong alignment with sales for renewals, cross- and upsell identification
Events-focused, with responsibility for coaching clients on preparation and participation
Revenue contribution via indirect upsell; direct selling handled by Sales Managers
Portfolio management, proactive client support, and stakeholder engagement central to role

Unique about the company:

Newly integrated commercial model where CSMs report within sales, a strategic pilot aimed at enhancing collaboration and retention
Opportunity to shape evolving CSM function within the largest EU business unit
Team led by a sales & CSM team manager, promoting cross-functional alignment
CSMs are primary contacts for high-value B2B clients, not support roles

Growth perspective:

Strategic involvement in evolving the CSM function across European operations
Career development from CSM to account management possible
Entry point for commercially minded juniors into B2B tech and event industries

Must haves:

Character over experience – hire for ambition, curiosity, coachability, and work ethic
Ability to handle ambiguity and adapt in a changing role
Strong communication in Dutch and English
Commercial mindset and service orientation

Nice to haves:

Previous experience in CSM, account management, or sales support
Background in hospitality or events
Affinity with lead generation or B2B events

Salary range & secondary benefits:

Base: €2800–€3000 per month
Bonuses:
- 1% on renewals
- 2% on sponsored event elements
- Up to €1500 per quarter in performance bonuses
Total potential:
- €3.5K–€4K/month for average performers
- €4K–€5.5K/month for top performers
No company car; potential for onboarding incentives discussed

Hiring process:

Urgent - Onboarding in June to align with August SKO (strategic kick-off)

Intro via Ayrin
Interview with Ayrin
Interview with Gertjan (Manager)
Interview with Edward (Director)

Video: https://secure.vormats.com/engage/80caf6da-bbfe-4d4e-a26c-39f86e590013

Intro: ayrin.majidi@managementevents.com
WhatsApp group is still active, will add Gertjan as soon as the first profile is introduced.

CRM: