You pride yourself on client interaction and get excited about technology. Your implementation and installation of CriticalArc positioning systems is key in driving the mission of helping companies keep their people safe.

CriticalArc

CriticalArc empowers organizations globally with our innovative SafeZone solution—a unified platform for safety, security, and emergency management. SafeZone enables real-time coordination, rapid response, and operational insights, enhancing safety across higher education campuses, healthcare institutions, and corporate organizations. Quick to deploy, scalable, and intuitive, SafeZone is reshaping safety management for millions of people daily.

What You Will Do

We are seeking a highly motivated, skilled and customer-focused Support Engineer to travel to client sites and implement, provide functional and technical assistance, troubleshooting, and support for our clients. The ideal candidate will be responsible for installing, maintaining, and repairing hardware and software systems, ensuring optimal performance and client satisfaction.

Responsibilities:

Install and configure indoor positioning infrastructure at customer locations nationally.
Provide on-site and remote support and training to clients in conjunction with other team members.
Document activities, troubleshooting steps, and resolutions.
Collaborate with internal teams to escalate and resolve complex issues.
Adhere to company policies, industry standards, and customer service best practices.
Adhere to service level agreements (SLAs) and response time commitments.
Extensive travel (up to 80%) to client locations nationwide to implement projects and provide hands-on support.
Opportunity to grow technical skill set and knowledge as the company scales.

Who You Are

You have a passion and interest in technology and the ambition to continue growing your knowledge and skill set. You are capable of working independently and as part of a team. Others would say you have excellent problem-solving and top notch communication skills. Being customer centric, you bring impeccable customer service and interpersonal skills. You enjoy going to new places and are comfortable with extensive travel (80% of the time).

Qualifications:

Associates or Bachelor's degree preferred, in Computer Science, Information Technology, Engineering, or technical vocational school or a related field (or equivalent experience).
Willingness to travel (80%) and work flexible hours as needed.
Ability to walk, stand for long periods of time, and climb ladders while installing equipment.
Passion for technology, including computer hardware, networking, and software.
Previous experience as a vendor or product-based company Support Engineer, IT Technician, or similar role, preferred.
Familiarity with helpdesk/ticketing platforms (e.g., Zendesk, Jira), preferred.
Experience in healthcare / hospitals or higher education / university environments, a plus.
Experience with location technology, a plus.

Benefits

● Competitive salary
● Performance-based bonuses
● Comprehensive benefits package, including medical coverage
● Unlimited PTO
● 401(k) with match
● Opportunities for professional development and growth