Front Office Manager

Location: Caribbean
Salary: USD43,200 per annum + Benefits
Industry: Luxury Hospitality

Are you a dynamic Front Office Manager with a passion for delivering exceptional guest experiences in the Caribbean? This is a unique opportunity to lead front office operations across a luxury resort setting, ensuring seamless service, operational excellence, and team development in one of the region’s most exclusive destinations.

As Front Office Manager, you will oversee guest services, night operations, bell staff, and water sports teams, ensuring that every touchpoint reflects the highest standards of hospitality. You’ll play a key role in shaping the guest journey, mentoring your team, and driving innovation in service delivery.

About Your New Employer:

A prestigious hospitality group operating luxury properties throughout the Caribbean, known for its commitment to excellence, personalized service, and creating unforgettable guest experiences. With a collaborative and forward-thinking culture, they offer a rewarding environment for professionals who thrive in high-end hospitality.

Front Office Manager Job Responsibilities:

Lead and support front office teams to ensure daily operations run smoothly and exceed guest expectations.
Provide guidance to supervisory staff, helping them set goals and develop professionally.
Oversee service standards across all front office areas, ensuring consistency and excellence.
Conduct daily checks on cleanliness, hygiene, and service procedures, taking corrective action when needed.
Manage scheduling, vacation planning, and payroll using efficient manpower strategies.
Ensure accurate reporting from night managers and maintain high standards in night audit procedures.
Assist in developing SOPs and implementing new processes to enhance team performance.
Handle guest complaints and inquiries professionally, ensuring timely resolution and follow-up.
Maintain effective communication between the Rooms Division Manager and front office teams.
Support training initiatives and identify development needs across the department.
Monitor inventory levels and ensure adequate stock of operational supplies.
Participate in guest interactions, feedback collection, and service recovery efforts.
Contribute to departmental projects and initiatives aligned with organizational goals.
Cover night shifts when required and maintain flexibility across all front office functions.
Promote team morale and a positive work environment through leadership and collaboration.

Skills & Qualifications:

Bachelor’s degree in Hospitality Management, Business Administration, or related field.
Minimum 5 years of international experience in luxury hospitality, with 3 years in a similar role.
Strong organizational and communication skills with the ability to manage multiple priorities.
Proven leadership in multicultural environments, preferably within the Caribbean.
Proficiency in English (oral and written); additional languages are a plus.
Experience working in remote or island-based locations is highly desirable.
Caribbean experience would be a plus.

Personal Attributes:

Guest-focused, flexible, and self-motivated.
Calm under pressure with strong problem-solving abilities.
Professional, discreet, and highly motivated.
Passionate about luxury hospitality and team development.
Working Conditions:
Based in the Caribbean, with flexibility to work evenings, weekends, and holidays.
On-site presence required for operational oversight and guest engagement.
Travel between properties may be required.

The Next Steps?

Interested? Simply click apply with your CV/Resume and the New Recruits team will contact you for a confidential pre-screening discussion. We’ll explore your current situation, skillset, and career goals to ensure the perfect match. Interviews will be held via MS Teams.

About New Recruits International Ltd.

Founded in 2020, specializing in construction, engineering, hospitality, and corporate support recruitment across the Americas with a focus on the Caribbean. We place local and ex-pat talent in prestigious projects, guided by integrity, collaboration, passion, quality, and discretion.