Customer Success & Brand Ambassador

Location: Remote (South Africa)
Compensation: $1,400 – $1,600 USD/month + performance incentives
Industry: Sports Betting / Consumer Apps
Schedule: Full-time (40+ hours/week), flexible hours with some overlap in North American time zones

About the Role

We’re seeking an energetic and personable Customer Success & Brand Ambassador to help drive user onboarding, retention, and app adoption. This full-time, remote role is ideal for someone who’s passionate about sports, patient with younger users, and confident in explaining digital tools to a wide audience.

You’ll be the face of our platform to new users — guiding them through the onboarding experience, encouraging adoption of our features, upselling premium offerings, and helping foster a vibrant user community.

This position offers the chance to grow with a fast-moving startup at the forefront of the sports betting industry, while working remotely with flexible hours. The role includes elements of customer success, sales, community engagement, and light brand ambassadorship.

Key Responsibilities

Conduct personalized onboarding calls with new users, focusing on product education and successful activation
Host monthly community meetings to gather feedback and build engagement
Develop and implement strategies to upsell users and increase app usage
Represent the brand externally and at digital/physical events as needed
Monitor performance metrics and identify trends to improve conversion rates
Provide consistent user support with a focus on patience, clarity, and professionalism
Collaborate with internal teams to relay user feedback and influence feature development

Who We’re Looking For

3–4 years of experience in customer success, account management, or community-facing roles
Excellent spoken and written English
Prior experience working at or with sports betting platforms such as Betway, Hollywoodbets, Sunbets, or similar is highly preferred
Strong communication, presentation, and interpersonal skills
Demonstrated success in hitting onboarding, upselling, or retention KPIs
A proactive, self-starting mindset with the ability to work independently
Interest in sports (North American sports preferred, MMA, boxing, soccer, rugby, cricket, or ) is an asset
Comfort working flexible hours to support users across time zones

Nice to Have

Familiarity with mobile apps and the sports betting ecosystem
Exposure to North American sports culture or platforms
Experience with remote work tools and CRMs (TBD)

Compensation & Perks

Monthly compensation: $1,400 – $1,600 USD
Performance-based bonuses for user engagement, referrals, and app adoption
Opportunity for immediate career growth in a growing company
Fully remote role with flexible working hours
A passionate and supportive team environment