Job Title: Administrative Support Specialist

Location: Remote
Schedule: Must overlap with Australian business hours
Compensation: Competitive
Reports To: Operations Manager

About the Role

We are hiring an organized and proactive Admin Support Specialist to help streamline operations and ensure customer satisfaction. You will manage key backend tasks including building approvals, coordination of portable delivery/installations, and consistent customer updates. This role is critical to maintaining smooth day-to-day operations.

Key Responsibilities

Coordinate and track building approval processes for portable buildings
Manage delivery and installation scheduling with customers and suppliers
Communicate updates and next steps to customers through phone, email, and text
Answer incoming calls through a digital phone number during working hours
Support customer service workflows through CRM (Fusion AMS Pro)
Escalate issues or delays promptly to the operations team
Maintain records and documentation related to each project

Qualifications

2+ years of admin or operations support experience (logistics/scheduling a plus)
Strong written and verbal communication skills in English
Comfortable answering phones and speaking with customers
Tech-savvy and able to learn new systems (Fusion AMS Pro training provided)
Detail-oriented, organized, and dependable

Ideal Candidate Profile

Based in the Philippines with reliable internet and a quiet work setup
Able to work Australian business hours (some flexibility)
Experience handling multiple admin tasks simultaneously
Thrives in structured, process-driven environments