Corporate Social Responsibility (CSR) Manager

Location: London, United Kingdom
Sector: Retail
Work Arrangement: Hybrid
Salary: £75,000 per annum

Job Description and Role Overview

A leading UK high-street retail group is looking for an innovative and results-oriented CSR Manager based in London to lead the design, delivery, and integration of its corporate responsibility and social impact initiatives.

This newly expanded role is central to the company’s sustainability, employee engagement, and brand purpose strategies. You will be responsible for evolving the company's CSR framework, developing strategic partnerships, embedding ESG values across departments, and measuring the real-world impact of the organisation’s community and wellbeing programmes.

This is a unique opportunity for a proactive CSR professional who can connect social value creation with business growth — and who is passionate about advancing sustainability within a consumer-focused, fast-paced environment.

Key Responsibilities

Strategic Development & Implementation

Develop and refine the company’s CSR roadmap aligned with long-term ESG goals, corporate values, and stakeholder expectations.
Collaborate with senior leadership to embed CSR into all areas of the business — from supply chain and marketing to talent and store operations.
Establish performance metrics and success indicators for CSR activities across wellbeing, social impact, environmental action, and diversity & inclusion.

Partnerships & Community Impact

Build and maintain relationships with NGOs, educational institutions, local councils, and community organisations to co-create impactful programmes.
Manage charity partnerships, employee volunteering schemes, and donation initiatives under a clear “Social Good” agenda.
Create new partnership models that amplify brand visibility and societal value.

Internal Engagement & Culture Building

Work with HR and Communications teams to drive internal engagement with CSR programmes.
Deliver internal campaigns that encourage employee participation and align with values-based recognition initiatives.
Launch CSR ambassador networks across regional stores to ensure local ownership of national programmes.

Content, Communication & Reporting

Produce high-quality CSR reports, campaign summaries, and thought leadership content to share progress with customers, investors, and regulators.
Coordinate with the marketing and content teams to showcase CSR stories across social media, internal newsletters, and external publications.
Ensure reporting compliance with UK regulations, including Modern Slavery Act statements and ESG disclosures.

Qualifications

Bachelor’s degree in Sustainability, Business Management, Social Sciences, or a related field. A master’s degree is advantageous.
5+ years’ experience in a CSR, ESG, or sustainability-focused role, preferably in the retail, FMCG, or hospitality sectors.
Strong understanding of CSR frameworks (e.g., UN SDGs, GRI, B-Corp, ISO 26000) and stakeholder engagement best practices.
Track record of working with CSR recruitment agencies or consultants to build impact-focused teams or partnerships.
Exceptional project management, relationship-building, and communication skills.
Experience measuring and reporting on social and environmental KPIs.
Comfortable working in a hybrid environment and managing multi-stakeholder projects.

What the Organisation Offers

Opportunity to define and scale the CSR agenda in one of the UK’s most recognisable retail brands.
Supportive leadership and cross-functional collaboration across sustainability, people, and marketing teams.
Meaningful work that connects purpose with commercial performance.
Hybrid work model: 3 days in the London HQ, 2 days remote or site-based.
Personal development budget and access to relevant sustainability certifications or memberships.
Staff discounts, health and wellness initiatives, and additional volunteering leave.

Base Salary

Up to £75,000 per annum, depending on experience, plus bonus and comprehensive benefits package.

Apply now or browse all CSR job listings.
To learn how we support leading organisations in their sustainability hiring, visit EnableGreen's CSR recruitment services.