The Regional Head of Technical Audit is responsible for leading and managing the technical audit function across the region, with a key focus on facilities management (FM) within commercial, residential, and hospitality real estate. This role ensures compliance with internal policies, brand standards, regulatory requirements, and ISO 9001:2015 standards. The role also oversees the Quality Management System (QMS) to drive continual improvement and maintain ISO certification.

Key Responsibilities:

🔹 Audit Leadership & Quality Management System Oversight:

Lead and manage the regional technical audit team.
Mentor and support auditors to uphold audit standards and technical excellence.
Oversee the implementation and continuous improvement of the Quality Management System in line with ISO 9001:2015.
Act as the primary liaison with external certification bodies and auditors.

🔹 Technical Audit Execution:

Plan, execute, and oversee technical FM audits across multiple properties and hotel assets.
Conduct risk-based assessments and develop detailed audit programs.
Organize and facilitate both internal and external ISO audits, ensuring timely closure of non-conformities.

🔹 Technical Expertise:

Provide subject matter expertise in FM and technical audits.
Validate audit findings for accuracy and relevance.
Promote organizational awareness of QMS and operational policies.
Ensure QMS documentation is maintained, reviewed, and accessible.

🔹 Risk Assessment & Mitigation:

Identify and evaluate technical and operational risks.
Collaborate with cross-functional teams to strengthen internal controls.
Contribute to enterprise-wide risk mitigation strategies.

🔹 Reporting & Communication:

Deliver clear and impactful audit reports and management updates.
Present findings and recommendations to senior stakeholders.
Ensure audit communications are professional and solution-focused.

🔹 Quality Assurance & Compliance:

Monitor QMS performance and regulatory changes.
Conduct quality assurance reviews of audit activities.
Drive improvement initiatives based on customer feedback, risks, and audit outcomes.

Qualifications & Experience:

✅ Minimum Requirements:

Bachelor’s degree in Engineering (Mechanical, Electrical, or related discipline).
Certified ISO 9001:2015 Lead Auditor (mandatory).
Minimum 15 years of experience in technical/facilities management auditing, including leadership roles.
Proven expertise in FM audits within commercial, residential, or hospitality sectors.
Strong understanding of audit principles, QMS, ISO compliance, and regulatory frameworks.

✅ Key Skills:

Strong analytical and risk assessment capabilities.
Leadership and team-building skills.
Excellent verbal and written communication.
Integrity, objectivity, and attention to detail.
Ability to perform under pressure and manage multiple priorities.

Cluster Head Audit & Quality Management