The Administrator & Service Desk analyst is the first point of contact for all IT incidents and requests. You will manage the ticket queue, resolve Tier‑1 issues, maintain asset inventory, and escalate complex problems to infrastructure or security teams.

Key Responsibilities

Log, triage, and resolve hardware, software, and access‑related tickets.
Perform account provisioning and password resets in AD/O365.
Image laptops/desktops and deploy standard software packages via Intune.
Keep the CMDB and asset inventory accurate and up to date.
Publish user guides and FAQ articles to the knowledge base.
Monitor service‑desk KPIs (SLA, MTTR) and generate weekly reports.

Skills & Qualifications

1–3 years in a technical support or service‑desk role.
Basic understanding of Windows/Mac OS, Office 365, and remote‑support tools.
ITIL Foundation or equivalent process knowledge is a plus.
Strong customer‑service and communication skills.

IT Administrator & Service desk