Business Development & Customer Service Representative - Industrial / Manufacturing

DETAILS
Location: On-Site Haltom City, TX
Position Type: Direct-Hire
Compensation: $60K-70K
Travel: up to 25%

POSITION DETAILS
GTN Staffing is seeking a proactive and customer-focused Business Development & Customer Service Representative to join our client's growing team. This is an on-site role and is ideal for someone who thrives in both relationship-building and hands-on account support. You’ll be responsible for expanding our client's customer base, nurturing long-term relationships, and ensuring that client needs are met with professionalism and precision. Our client is a leading U.S.-based manufacturer specializing in high-quality aluminum and zinc die castings, with integrated CNC machining and assembly services.

In this dual-role position, the Business Development & Customer Service Representative will be responsible for identifying and pursuing new business opportunities across key industries such as automotive, industrial, and commercial. This includes conducting outbound outreach, attending industry events, and following up on inbound inquiries. The role involves developing and delivering compelling presentations and proposals to potential clients while working closely with engineering and operations teams to ensure accurate quoting and lead-time estimates. Managing a healthy sales pipeline through CRM tools and providing regular progress reports and KPIs are essential to success. On the customer service side, the representative will act as the primary point of contact for assigned accounts, overseeing the process from order entry through delivery. They will proactively communicate with clients regarding production status, timelines, and any issues that arise, while collaborating internally to resolve discrepancies or quality concerns. Maintaining detailed customer records and communication logs, as well as monitoring satisfaction and identifying upselling or service improvement opportunities, are also key responsibilities of the role.

REQUIREMENTS

3+ years of experience in business development, sales, or customer service, preferably in manufacturing or industrial sectors.
Self-motivated, highly organized, and comfortable managing multiple priorities.
Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
Ability to read technical drawings and understand manufacturing terminology is a strong asset.
Excellent verbal and written communication skills.

PREFERRED

Strong understanding of the manufacturing process (die casting, CNC machining, assembly) is a plus.