Position: Customer Success & Executive Assistant
Working Hours: Mondays to Fridays; 8:00AM to 5:00PM EST
Salary Range: USD 1500- 1800 per month depending on experience
Location: Remote (preferred: South Africa)

About the Company:

The company is a mission-driven, direct-to-consumer e-commerce brand redefining the comfort, performance, and responsibility of men’s basics. They operate primarily in the U.S. market with a lean team based internationally, and looking to expand the core team with someone who thrives in a fast-paced, hands-on environment.

Seeking a versatile Customer Success & Executive Assistant to support both customers and the founder directly. This is a hybrid role that starts with customer service and expands into operations and executive support. The right candidate will be proactive, self-sufficient, and eager to grow with the company.

Responsibilities:

Phase 1 (First 2–3 Months):

Respond to customer service inquiries via email (no calls or live chat at this stage)
Use AI and help desk tools to resolve common issues quickly and escalate complex ones with context
Work independently and troubleshoot problems without constant guidance

Phase 2 (Post-Onboarding):

Expand into Amazon support chat
Assist with tracking inbound inventory shipments and verifying warehouse receipts
Double-check Shopify inventory and order data for accuracy
Support daily ops tasks (e.g., order validation, shipment follow-ups, basic SOPs)
Provide light executive assistant support to the founder (calendar reminders, follow-ups, research, admin)

Ideal Candidate Profile:

Critical thinker and proactive problem-solver
Extremely detail-oriented and self-organized
Communicates clearly with strong written English
Comfortable working in a fully remote, self-managed environment
Comes prepared with potential solutions, not just questions

Requirements:

2–5+ years in customer success, executive assistance, operations, or remote admin roles
Excellent written English (grammar, clarity, and tone)
Experience with tools like Gmail, Google Sheets, Shopify, and (ideally) Amazon Seller Central
Comfortable working full-time with overlap in Singapore or EU time zones

Preferred Locations:

Top priority: South Africa (value, experience, timezone compatibility)
Also open to: Singapore, Europe, and strong LatAm candidates with flexible hours

Why This Role Matters:

This role is central to our customer experience and daily operations. You’ll be joining a lean, results-driven team where your work directly impacts growth and customer happiness. We're looking for someone who wants to grow with us and evolve into a key operations and support team member.