Job Title: Front of House

Job Responsibilities:

Serve as the first point of contact for clients, providing a warm and welcoming experience at the studio.
Manage the appointment bookings through various channels, ensuring efficient scheduling and client management.
Ensure the front desk area is well-presented and organized, maintaining a clean and professional environment.
Handle client inquiries via phone, email, and in-person, providing accurate information about services and treatments.
Assist in coordinating daily operations and supporting the team in providing top-notch service to clients.
Process payments and manage transactions accurately, ensuring a seamless checkout experience.
Maintain extensive knowledge of the services offered at BRAU to provide clients with tailored recommendations.
Contribute to a positive team environment, working collaboratively with colleagues to enhance customer satisfaction.
Support marketing efforts by promoting special offers and new treatments to clients.

Strong communication and interpersonal skills to effectively interact with clients and team members.
Excellent organizational skills with the ability to multitask in a fast-paced environment.
Attention to detail and a commitment to providing exceptional customer service.
Proficiency in using computer systems and software for scheduling and payment processing.
Ability to work flexible hours, including weekends and holidays, as required by the business needs.

Previous experience in a customer service role, preferably in the beauty or wellness industry, is a plus.
Experience with appointment scheduling and point-of-sale systems is highly advantageous.
A background in beauty treatments or a keen interest in the beauty industry is beneficial.