Maintenance Coordinator

Location: South Africa
Schedule: Full-time, U.S. working hours (CST or EST overlap)
Industry: Property Management
Salary Range: $1,300 – $2,000 USD/month

About the Role

A growing U.S.-based property management firm, is hiring 2 Maintenance Coordinators to support its expanding portfolio of residential properties. This is a long-term, full-time remote role with a U.S. company that values proactive communication, reliability, and critical thinking.

As a Maintenance Coordinator, you'll be the first point of contact for tenants reporting maintenance issues. You’ll triage, prioritize, and assign work orders through platforms like AppFolio and Property Meld — ensuring that repairs are handled quickly and efficiently.

Responsibilities:

Respond to maintenance requests from tenants and owners in a timely and professional manner
Triage and prioritize work orders based on urgency and severity
Dispatch service vendors or in-house technicians
Communicate with residents and vendors to follow up on repairs and completion timelines
Use AppFolio and Property Meld to manage and track maintenance issues
Document all communications and status updates within the system
Support the property management team with reporting and vendor coordination

Requirements:

2+ years of experience in a Maintenance Coordinator or similar role within property management
Excellent written and spoken English
Strong customer service orientation — calm, friendly, and solutions-focused under pressure
Detail-oriented and organized — able to juggle multiple requests and priorities
Critical thinker — able to assess maintenance requests and determine the best course of action
Familiarity with urgency ranking of maintenance issues (e.g., emergency vs. routine)
Proficient in AppFolio and Property Meld (strongly preferred)
Able to work full-time during U.S. business hours (CST/EST overlap)

Bonus:

Experience supporting U.S. property managers
Familiarity with U.S.-based housing laws or maintenance standards

SU - Maintenance Coordinator